Capital Columns And Trim

Thanks for your positive feedback Laura. We appreciate the kind words.

Hello Arun
We're sorry you feel this way about your experience with our company, however, you fail to mention a few things in your review of our services.
1. In our conversation, you told me that you were happy with the wainscoting installation. This doesn't sound like a terrible contractor experience to me.
2. The installer went back on the second day to just fill in a few spots with caulking, this should have been a 1/2 hour job. In fact, you had him change the height of the wainscoting after it was already installed. This is why he was there until 7:45 pm on the second day, you never called me to tell me about this and you were not charged for this "extra work" which would have changed the final balance entirely. This negates the "Value added to the job" line at the end of your review.
3. You tried to blackmail my company. You told me you would write bad reviews on the internet, specifically Homestars, if we did not come down on the price and meet you at the originally quoted price by the contractor which was much less than the final amount on the SIGNED invoice.
4. If the price originally quoted by the contractor was so good, you had lots of time to call us (at least 2 weeks) and cancel your order. He would have come back to you with his references in this time. It would seem to me that you wanted all the assurances of dealing with a reputable company without the price, it doesn't work this way. I could only assume that you quoted a few companies and something stood out about the quality of our company, obviously the price was in line with other quotes received from other reputable companies.
5. Based on the numbers you provided me during our conversation, 45% over sounds like a bit of an overstatement. 30% at best, big difference.
6. You called us a week after the installation was completed, someone who was "outraged" wouldn't have taken a week to call. This proves that you were satisfied with the work completed.

It is common practice for many companies listed on Homestars to sub out the work being done in a homeowners house. When hiring a company like ours, you have to consider that we have much more expenses than a carpenter working from his van along with trying to make some money so we can uphold our warranties in the long term. When we set our our prices, we are not out to over charge, we set the prices to be competitive in our area. A one man outfit may be quoting based on his desired hourly rate and materials, without taking anything else into account. We can't necessarily compete with a one man operation under these circumstances and shouldn't be held to these standards.
With respect to the Balance, yours was a small installation that should have been completed in one day but wasn't due to the changes you made. Although we try, with so many installations happening at once all over the city, we don't always have the time to come out and check on all installs. With that in mind, we were quite confident that the installation was completed in the one day slotted for installation. Our Administrative staff ran your card late that day, that's an oversight on our part and we apologize. If there is an issue with the payment by credit card, you are welcome to call your credit card company and dispute this payment.

This is obviously not a claim about the workmanship, not once is it mentioned in the review.

Thanks

Herb Mena
Owner
Capital Columns & Trim

Thanks Rich. It was our pleasure. We look forward to hearing form you again.

Hello Alexu. I'm not sure who you are however if you had read the contract, you should have seen the Large Red Letters in the middle of the invoice stating: Quote " Capital Columns is not responsible for waste generated by an installation. Disposal is customers responsibility". We cut the columns down for curb pick up by municipal garbage services.
The invoice also clearly states that the customer is responsible for finish painting. Every customer is told that the columns must be painted after installation, it is quite obvious that the columns must be painted when you see them. Columns and many products/ materials for that matter, should never be painted prior to installation. Installation requires the materials to be cut, fit and general handling, this would scratch the paint and then we "Capital Columns" would be responsible. Our Columns should be painted only after installation, they look best this way.
If there is an issue with the installation, your columns and the installation come with a 1 year labor and 5 year material warranty, you are welcome to call or email us with your issue and we will fix it. I look forward to hearing from you.

Thank you for your wonderful review, we appreciate kind words from our customers.

Thanks for your kind words Frank. It's our pleasure.

It was a pleasure working with you. We were just doing our job.
Thanks for the kind words