- Approximate cost of services:
- $25,000.00
All Steel Roofing Systems Barrie, Ontario
We are sorry to hear that you are not happy with your roof. Unfortunately, at this point it is not clear what discussions regarding the underlay happened when the roof was installed 12 years ago. This is not a standard sheathed roof. The new roof replaced the original steel roof which was installed the same way. To address this, we have offered to replace the entire roof and install underlay. Regarding the vents… we typically replace the vents with a ridge vent which is not easily visible from the street. If there is something missed there, we would gladly correct it. To say we did nothing as promised is simply untrue. The roof has been installed 12 years without an issue – until a tree fell on it. To say we will not honour the warranty is also untrue. The roof is performing exactly as expected. It is under warranty and any issues that do arise will be addressed in a timely manner.
Update - August 2020: After visiting the customer and reviewing their concerns, it was agreed that there was no issue with the product but the quality of the installation did not meet company standards. The entire roofing material was removed and a complete new roof was installed without any cost to the customer. Although we strive to do everything right the first time, this time that did not happen. Thank you to the homeowners for their patience and persistence in getting this resolved. We are confident that they will now enjoy the quality roof they expected.
Waiting over 5 years to fis dented tiles and bent snowguards
Sorry to hear about the issues, damaged tiles and lack of response. Waiting 5 years is unacceptable. Get in touch with the new GM and this will be taken care off. The good news is that our roof system is easily repairable if there is any damage. Hopefully we can get this fixed for you in the near future.
That is great to hear!
Roof on Two Storey House and Deck