0 reviews Pickering, ON Joined 2019/10/16

2/10

Pickering

10/16/2019

We recently had a 5-piece sectional with massage reupholstered by TMC. The final result turned out fine but the steps to get there were very disappointing and unacceptable

- A 2-3 month job turned into 5 months

- A broken recliner pull handle which was pointed out in the original contract was not fixed when the piece was originally returned and it turned out that the part hadn’t even been ordered yet 2 weeks AFTER the section had been returned to TMC

- The corner section with the massage unit was delivered with the wires hidden so it was returned to TMC. A couple of weeks later the section was re-delivered with the assurance that the wires were exposed but, again, they were still hidden

- There was no proactive communication from TMC. We had to constantly chase them down to get updates on the job

Job Price

Approximate cost of services:: $6,500.00

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Company Response: TMC enthusiastically disagrees with the characterization of this review. As the customer mentioned, the result turned out just fine. The customer describes a project that required two service attempts. We acknowledge these services did occur, and on both occasions, TMC promptly responded to the customer's calls, collected the furniture and rectified the issues. We are not perfect and do not claim to be, but we pride ourselves on our commitment to servicing all of our valued customers. In addition to the quick resolution, we wrote this customer a contrite apology for the delay. In our humble opinion, a firm that responds promptly to requests for service is... a good company?
We have been in the furniture restoration business for 30 years. Sadly, most firms will not service or honour the same request this customer had. We did.
We hope prospective customer's read this 2-star review and notice the effort to satisfy this customer. In our opinion, this 2-star review reads more like a strong 7 to light 8.

Sarah M.

0 reviews Thorold, ON Joined 2019/10/09

10/10

Refurbished furniture

Furniture review in Thorold

10/10/2019

Québec Maple rocker and ottoman, circa 1970s, family heirloom. Restained and updated fabric. High quality work. The in-home consultation was great. Work is guaranteed.

Job Price

Approximate cost of services:: $3,000.00

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Company Response: Thanks for the positive review Sarah. We love vintage Canadiana. We hope you enjoy your rocker & ottoman this winter. Enjoy!

sandy

0 reviews Kitchener, ON Joined 2019/06/02

10/10

Furniture refinishing

Furniture Refinish & Repair review in Kitchener

09/05/2019

Attention to detail and customer service was excellent! They made sure we were aware of the process, certain of the stain finish, and went above and beyond with every step.

Job Price

Approximate cost of services:: $10,000.00

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Company Response: Thanks for the excellent review Sandy!

swansong111

0 reviews Hamilton, ON Joined 2019/08/07

10/10

Antique Furniture Restoration

Furniture Refinish & Repair review in Hamilton

08/11/2019

I have a dining room table, buffet, china cabinet & bookcase that I inherited from my Grandmother 35 years ago. The furniture is over 100 years old, still sturdy, but needed refinishing....something I've always thought of doing. I am so glad that I chose TMC Restoration to handle this job. My furniture looks brand new & the fabric covering on my dining room chairs is amazing! I love, love, love the way everything turned out!! Thanks TMC!

Job Price

Approximate cost of services:: $30,000.00

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Company Response: Thanks for the glowing review! Your furniture is beautiful & always will be. Antique furniture like yours is far superior to even the highest-end, new furniture on the market today. The team at TMC thanks you for entrusting us with this important project & sincerely hope you get many decades of use & enjoyment out of this remarkable suite.

robert_bourassa

0 reviews Burlington, ON Joined 2019/08/07

8/10

Dining room set

Furniture review in Burlington

08/08/2019

Restoring the furniture was well done. However, quality control to ensure that everything has been looked at is done according to client requests prior to delivery should be ensured ie. Glass doors appropriately cut, all pieces returned at the same time

Job Price

Approximate cost of services:: $29,300.00

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Company Response: Thank you for the important feedback Robert. We will re-visit our quality control procedure to ensure there are no gaps. We are glad you are satisfied with the restoration work itself.

pamela.west

0 reviews Ajax, ON Joined 2019/07/31

7/10

Recover and improve the quality of an old classic rocking chair of the

Furniture Refinish & Repair review in Ajax

08/04/2019

Recovered an old >300 yr old mahogany rocker with hand made hand tied springs Great work but disappointing the company doesn’t give you best and worst case scenario when estimating and contracting with the client!

Job Price

Approximate cost of services:: $1,900.00

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Company Response: Hi Pamela. We're glad to hear you are fully satisfied with the quality of our work. But we invite you to contact our office directly to express any concerns regarding our estimation process. All feedback is important to us. Thank you.

Private User

Private User reviews Mississauga, ON Joined 2019/07/31

10/10

Table and chair restoration

Furniture Refinish & Repair review in Mississauga

07/31/2019

I recently had two items restored by TMC: a table with great sentimental value that was in three pieces, and a chair rescued from the trash. The results were well beyond my expectations. If you want a restoration that will last a life time, I highly recommend TMC. Their work is worth every penny.

Job Price

Approximate cost of services:: $4,000.00

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Company Response: Thank you SO MUCH for the positive review! You refer to one of the biggest factors that influences consumers to restore their furniture: sentimental value. Furniture from the distant past deserves re-upholstery & refinishing due to the craftsmanship that went into it, but it's the strong emotional connection that ultimately drives most of us to invest in restoration.

Liz

0 reviews Burlington, ON Joined 2019/06/26

10/10

Repair and stain a mirror to match the dresser it sits on.

Mirrors & Glass review in Burlington

06/28/2019

TMC did an excellent job of repairing the mirror and and matching the stain of the dresser. It looks really good and we are very happy with the result.
Thank you so much!

Job Price

Approximate cost of services:: $700.00

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Company Response: You're very welcome Liz. Thank you for the kind comment & excellent review!

aubrey r.

1 review Bowmanville, ON Joined 2019/06/26

7/10

furniture re-upholstry and refinishing

Furniture Refinish & Repair review in Bowmanville

06/27/2019

Work done was very good, BUT, their method of doing business needs a lot of improvement.

Job Price

Approximate cost of services:: $10,000.00

1 of 1 people found this review helpful.

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Company Response: Thanks for the positive review Aubrey. We're always open to suggestions. Please contact our office directly if there is a specific issue you would like addressed. Thanks again!

Albin K.

1 review Toronto, ON Joined 2019/06/26

10/10

Restoration of leather soda and chair

Furniture Refinish & Repair review in Toronto

06/27/2019

We are very happy and satisfied with the work of TMC Restoration and the result speaks for itself.
We did appreciate the excellent service rendered by each TMC Restoration staff member we were in touch with.

Job Price

Approximate cost of services:: $10,000.00

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Company Response: Thanks for posting this positive review Albin. We are always interested in what our customers have to say about us & your excellent review brings us great satisfaction. Your sentiments will be passed on to our entire team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

TMC Restoration is a family owned and operated business providing quality furniture and antique repair and restoration services from our original location since 1989. Our president, Bill McBride has been deeply involved in the local furniture restoration industry since the early 1970s and is intimately acquainted with the home furnishing needs of consumers throughout the greater Toronto area and southern Ontario. Despite the expansion of our range of services, our location and our workforce – every valued team member at TMC Restoration appreciates the importance of extending personalized customer care.

At TMC Restoration we pride ourselves on the quality of both our restoration service and the level of customer care we provide. The consumer feedback we receive consistently confirms our dedication to customer satisfaction and accommodation.

We extend our complete range of services to both residential and corporate clientele, and our work adorns thousands of additional local private residences and commercial spaces every year. Our work is fully guaranteed and our complimentary, on-site free estimation service means you never have to leave your dwelling or office to receive a free, detailed estimate.

TMC Restoration is the largest furniture and antique restoration company in Ontario. Decades of experience have informed our approach to everything we do and our longevity and ongoing commitment to service excellence has produced substantial repeat and referral business. Our reputation is built on the promise of complete customer satisfaction. From the initial estimate to the final delivery of your restored furniture – we are confident you will be impressed and refreshed by your experience with TMC Restoration.

TMC Restoration is the right choice!

TMC Restoration

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