Not to judge a book by its cover, or a contractor by his rough presentation, but we were a little wary of these city contractors when obtaining an estimate to have our lead pipe replaced. We couldn't find them anywhere -- on google, the BBB, or the phonebook -- and they "didn't have time" to give us references. But after the rep from New Canadian Plumbing quite fairly told us we should go with the city contractor (I will definitely use NCP in future considering how ethical they were with us) we gave the mysterious JVA a shot. Their price was excellent, they did the work on time and professionally, and they cleaned up superbly. All in all a 10 on 10 performance.