The Gardener

We hired the gardener toronto to take care of the lawn at one of our rentals. They provide a fairly decent service, which although it did not start great has since been very much improved. I appreciate their great communication and willingness to fix their mistajkes. I would hire them again as long as the service level keeps up.

Decided to "outsource" and hire a service to mow my lawn in 2012 and found The Gardener. Cost is pretty reasonable and they are consistent and reliable. They seem to always come by during the day when I'm not around so they are never in the way. Hired them again for 2013!

A few years ago, I damaged my back in a work accident. I'm unable to do any heavy lifting incase I hurt myself.

I was recommended this company by a friend.

During this winter, there was lots of snow. This company was paid to remove mine. They did a beautiful job and were very careful. They did not hurt themselves or my car in the process.

I remember when it was storming outside and I desperately needed snow removal. This company came to my aid and I'm thankful.

We paid The Gardener to repair our thinning and patchy lawn. They did a terrible job, and forgot to do an aeration, despite three calls to remind them. Called to get a refund, and haven't heard from them since. A full summary of my experience is available at www.DontHireTheGardener.com.

I have used The Gardener for a few years to cut my lawn on a weekly basis. They do a great job. The new owner, Trevor, is a nice person and takes the time to explain any problems with the lawn. The fall cleanup was fabulously done.

We hired the gardener in Richmond Hill after my father in-law used them for a year. He was very happy with their work he was using them to cut the grass. We were having trouble with weeds and grass not growing so we called. We signed up for the spraying, soil correction and fertilizer. They never called or set a day to come, we have a dog so hard to just have someone walk into your yard with no notice. They sprayed for weeds with no info as to what we should do or not do and left. That night dark brown stains appeared on our fence, deck and down spouts. We were told it was because our fence was not sealed, for the record we had just had it washed and sealed a month before. So now I am left with a cedar fence that looks like crap. Not impressed at all.

Hired for second year, first year was disorganized: billing was inconsistent and hedges not always trimmed but they were convenient and the grass got cut weekly with no issue.

This year, despite my pre-renewal conversation about hedge trimming they have not yet been touched 6 weeks into the service. Grass is cut regurlarly and but I am annoyed that they can't seem to get the hedges trimmed. I've left 4 messages with no response which in more annoying than the hedge trimming issue. Will be switching services.... Better places out there.

I used Thornhill East this past spring/summer, for all lawncare - a complete and upgraded package.
This is not the first season I had Craig attend to my property, but it is the first time The Gardener implemented a full lawn care maintenace service.
My lawn has never looked worse. It was being cut far too short, and I asked Craig repeatedly to raise the blade or skip the cut, as grass which is scalped to the ground is unhealthy for the lawn and makes it prone to disease. The slid seeder was used at the end of last season, and I literally saw my grass uprooted from the soil and spread across my lawn. I was horrified and asked Craig to please restore the lawn to its former condition.
He was sent several emails as well; as telephone messages , and never directly replied back to me. He had his secretary pass along an email he sent to her, which was then to be forwarded to me. The reply was crude, and in the end he never did take responsibility for severely damaging my lawn. Craig asked to be paid in cash, and every 2 months, he collected $170 from me. I paid for the lawn maintenance in cash as well, (240) at his request. There are no paper trails or receipts, as I never got anything...of course paying cash and getting a good price was my priority - I did not require a receipt. I am just devastated that a once healthy lawn is in terrible condition, by anyone's standards. I will have to seed or sod at my own expense, and deal with companies who I trust can restore my property.
I always loved my front lawn, and now I see it as an eyesore and reminder of how something as simple as lawn cutting can cause such damage. Although I do not have receipts, I have saved emails from Craig attesting to the fact he looked after all of my lawncare.

We hired the Etobicoke franchise of The Gardener two years in a row. The 2nd year was a complete disappointment: on two occasions with 5in of snow in the driveway, they never showed up. No one answered the phone, no one returned the phone calls. We sent two letters via registered mail, no response, no refund. We filed a complaint with Better Business Bureau who could not reach them, either. BUYER BEWARE!!!