Reviews

0/10

We hired the Etobicoke franchise of The Gardener two years in a row. The 2nd year was a complete disappointment: on two occasions with 5in of snow in the driveway, they never showed up. No one answered the phone, no one returned the phone calls. We sent two letters via registered mail, no response, no refund. We filed a complaint with Better Business Bureau who could not reach them, either. BUYER BEWARE!!!

Approximate cost of services:
$500.00
What could this company do to improve their services?
Answer their phone, return phone calls, address customer complaints.
Any advice to offer fellow homeowners facing a similar project?
With so many companies, choose the ones that come with great customer reviews, do not pick anything at random.
1 of 1 people found this review helpful.
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10/10

I moved to a 1949 bungalow in Alderwood (Etobicoke) recently. I did the routine walkabout, then moved on to the appliances and the infrastructure. Everything seemed fine until I peeked into the basement shower and found a small pond of what looked like soil. I called Mr. Rooter - the gentleman whom the company sent was very helpful, he fixed the issue, identified and fixed two more problems, and left me with a list of recommendations how to keep the place in good shape. I am about to call Mr. Rooter again - need help with a new project.

Approximate cost of services:
$400.00
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Company Response

We're glad that you found our technician's advice to be helpful. Thank you for choosing Mr. Rooter Plumbing William. We're glad we were able to rectify your problem and look forward to assisting you with your future plumbing needs.