Bosco Home Services

Heating & Air Conditioning
Toronto ON M3J 2P1
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Reese in Richmond Hill
Reese in Richmond Hill
1 review Richmond Hill, ON

Filter change

The work they previously did seemed fine but the customer service is lacking. This is the second time in one year I’m told to expect a technician which never arrives. I’m told they called in advance but I didn’t receive nor missed any phone call. The Labour and charges are above average at Bosco and for that I would expect prompt and premium service. I now have to take a second day off work to await their arrival for a simple filter change which costs me an obscene amount of earnings. This is not how you treat customers, especially repeat clients.

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Company Response

Hi Reese. I can understand how frustrating this must feel for you. I dug deeper into what occurred and listened to our call log. We called you twice yesterday and twice today at the number you had provided us. We left you a message. My understanding is that you did reach out to us by phone after we left the message to re-book for Thursday. I apologize for any misunderstanding this has caused.