Ken was the main person that we dealt with for our hardwood installation and staircase staining project at our home. He was very professional and informative with everything about hardwood floor installation. Although a bit hard to reach at times, he was available at the important parts of the project (at the beginning to get the staff started, inspecting in between, and coming at the end to inspect) to ensure things went well. Overall, his staff worked hard, was fast and efficient. However, the team missed a few staining spots which we are still currently waiting for him to get back to us to fix (hence I can only give an 8/10). Overall, a good job and good value.