Mona Home And Office Cleaning

House & Apartment Cleaning
Markham ON L3P 1X5
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HomeStars
House & Apartment Cleaning
Mona Home And Office Cleaning
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83%

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Reviews by rating (past 12 months)

Reviews for Mona Home And Office Cleaning

Average customer rating:
9.5 10 (241 reviews)

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arose in Toronto
arose in Toronto
1 review Toronto, ON
10/10

Cleaning Services

We hired Mona Cleaning a couple of months ago for fortnightly cleanings of our apartment. Eija, our regular cleaner, is amazing and we would 100% recommend her to friends and colleagues. Mona Cleaning is really easy to work with, and they send regular reminders as your scheduled cleaning date approaches. So far so good!

Approximate cost of services:
$125.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your review for Eija. She will be pleased that you are happy with her work. We try our best to make your cleaning service easy. Thank you!

Shas R in Mississauga
Shas R in Mississauga
1 review Kettleby, ON
10/10

House 1m0Service

Without any referral, I contacted Mona Cleaning via google search for an urgent request to clean my house for the next. Firstly, I am very impressed with the service call attended by Arlene and secondly, I am extremely pleased with the service provided by Fiona. Fiona has been very friendly, concerned, humble and highlighted builder's defect while cleaning. Prior to engage Mona Cleaning, Thanks Mona Cleaning and Fiona for the professional services.

Approximate cost of services:
$142.38
1 of 1 people found this review helpful.
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Joanna
Joanna
2 reviews Toronto, ON
10/10

Cleaning

I was very happy with my Superior Clean. Mandy did an excellent job, and was very good about checking in with me about what I wanted done and any areas to particularly focus on. The company was great about providing accurate quotes with minimal hassle to me, and I love their policy of getting approval before staying beyond that estimate and contacting me for feedback before charging my card. Additionally, when I wasn't available the day they had free, the company rearranged their schedule to fit me in. I found their rates very reasonable, and will be using the for regular cleaning appointments going forward.Cl

Approximate cost of services:
$350.00
1 of 1 people found this review helpful.
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Philg in Toronto
Philg in Toronto
1 review Toronto, ON
10/10

Moving out cleaning

We contracted Mona Cleaners to clean our property as we were vacating the premises. Tracey arrived spot on time and introduced herself. After a brief walk through and discussion, she was ready to clean, and immediately set to work. Her finished product was thorough as she even did more than requested removing the slightest marks from the visible eye. No stone was left unturned after approximately 6 hrs of cleaning. The smell throughout was clean air and happy to say fragrance free. ECO friendly is the way to go to help protect the environment . I would recommend Mon Cleaners to anyone. Thanks Tracey and Mona Cleaners.

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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Company Response

Thank you so much for your review. Tracy always has an attention to detail and completes a thorough job. Thank you for your recommendation. We love provided an eco-friendly alternative to home cleaning.

toshegal in Markham
toshegal in Markham
1 review Markham, ON
8/10

very thorough cleaning

Kylee came in to our home yesterday to clean. She did a thorough job especially dusting. I was very satisfied with the job that she did.
she was very careful and anything she moved, she replaced. Also removed all garbage including our food waste.
excellent job.

Approximate cost of services:
$145.00
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Company Response

Thank you for your feedback. Kylee will be happy with your review. Our cleaners all pride themselves on a thorough job cleaning your home. Thank you.

AZ
AZ
1 review Markham, ON
8/10

Routine cleaning

Did a great job cleaning the bathroom/living room and kitchen in a short time frame.

Approximate cost of services:
$65.00
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Company Response

Thank you for your feedback. All feedback is valued. We are happy you were pleased with your home cleaning.

Private User
Private User
Private User reviews Toronto, ON
3/10

Unhappy with cleaning

My place was not cleaned very well. I specifically requested the cleaner to bring a mop and she did not. She told me that she had too much to carry, so she couldn't bring a mop, so they should not have told me she would and that they would charge extra for me to keep it. As a result, she cleaned the bathroom floor by hand which took longer, leaving less time for everything else. I noticed a day later that the plunger was very dusty, which means that she didn't even lift it to clean the floor under it. Did she just wipe around it? She also didn't clean the shower curtain rod. Also, she cleaned the fridge, which I saw her take things out of to clean the whole inside, but I noticed later that she had not cleaned the freezer, as nothing was moved from it's original place. She had another job to go to, so she was rushing, but even if she had more time, she missed too many things that she did take time to clean. I was given another half an hour, but she just swept the floor during that time and wasn't able to mop it, which is what I really wanted. Lastly, I have also still not received the e-mail receipt, which was supposed to come a day after her cleaning. As a result of all of this, I would not recommend this company. I picked it because of the good reviews, so I'm very disappointed.

Approximate cost of services:
$0.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Dear Customer,
Thank you for your feedback, and we are sorry that you were not pleased with the cleaning of your home. We would like to address and rectify any issues that you have had. Our service is guaranteed so we would be more than happy to catch up any areas that we missed. Our follow up email was specifically to unveil any issues prior to charging you - we always ensure our clients' happiness, confirm the charge and payment type prior to requesting payment.

We ask that our clients provide all equipment to avoid cross contamination. From time to time we do bring equipment in for the clients, you purchase it and it is yours to keep in your home. In keeping in line with our brand and company policy, we do all bathroom floors by hand in order to avoid cross contamination. We use a colour system with our microfiber cloths, again to avoid cross contamination and keep you and your family safe.

When we perform a MOVE clean, we typically clean the fridge and stove as part of our service. If the freezer is empty we will clean it too. If you would like the freezer cleaned you would need to make the request so that we could inform you to have an empty freezer. We do not have a problem with cleaning the freezer for you, just let us know so that we can ensure your freezer is ready to be cleaned when we arrive.

Mona cleaning does have a 24 hour guarantee that comes along with your services. If you are disappointed with the job, we can send somebody out to fix it. Feel free to contact us and we will honour a touch up of the bathroom and address the shower rod that we missed. We will also redo the bathroom floor however it is our policy to clean it by hand with a cloth so that we can reduce the spread of germs in your home.

Our receipts are sent at the end of the month typically, but we will send yours off as soon as possible.

Thank you for your input and sorry for any inconvenience this may have caused.

- Mona Cleaning

Private User
Private User
Private User reviews Toronto, ON
10/10

Cleaning condo

Daniel came to clean my condo. he was very professional and so kind! My condo was SPOTLESS when he left. i was always hesitant to get someone to clean my condo because i have had really bad experiences, but Daniel changed that for me. i would definitely recommend this company.

Approximate cost of services:
$70.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your review of our home cleaning service. Daniel will be pleased that you provided feedback. We are very happy that Daniel made you comfortable with the cleaning of your home.

Isabel Ung in Toronto
Isabel Ung in Toronto
1 review Toronto, ON
9/10

Home Superior Cleaning

The cleaners arrived on time and did an assessment on the cleaning. They are professional and very detailed in cleaning all the areas. I am especially satisfied on the job done for the shower room in the master bedroom as well as the kitchen. They could finished the job within our expected time.

Approximate cost of services:
$465.00
1 of 1 people found this review helpful.
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Company Response

Hello Isabel, thank you for your feedback. The cleaners will be pleased with your review. Our cleaners pride themselves on their punctuality, level of detail they bring to every home cleaning and a job well done.

Private User
Private User
Private User reviews Toronto, ON
9/10

Superior cleaning

Donna, Lisa and Marie came to do a "superior cleaning" at our house. It had been some time since our last cleaning person left, but they did a really nice and thorough job. We plan to have Mona come regularly from one on.

Approximate cost of services:
$365.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Thank you for your review of your Superior home cleaning. We pride our Company on our cleaners' thoroughness. The cleaners will be happy with the review. Thank you for your feedback.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mona Home And Office Cleaning

mona home and office cleaning provides customized Toxin-Free cleaning services for the worried mom! mona helps you breathe easy by eliminating the use of toxic and hazardous cleaning chemicals. This helps prolong the life of your carpets, flooring, furniture, appliances and most importantly - its safe for use around your ...
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