- Approximate cost of services:
- $125.00
- Company Response
Thank you for your review for Eija. She will be pleased that you are happy with her work. We try our best to make your cleaning service easy. Thank you!
Thank you for your review for Eija. She will be pleased that you are happy with her work. We try our best to make your cleaning service easy. Thank you!
Thank you so much for your review. Tracy always has an attention to detail and completes a thorough job. Thank you for your recommendation. We love provided an eco-friendly alternative to home cleaning.
Thank you for your feedback. Kylee will be happy with your review. Our cleaners all pride themselves on a thorough job cleaning your home. Thank you.
Thank you for your feedback. All feedback is valued. We are happy you were pleased with your home cleaning.
Dear Customer,
Thank you for your feedback, and we are sorry that you were not pleased with the cleaning of your home. We would like to address and rectify any issues that you have had. Our service is guaranteed so we would be more than happy to catch up any areas that we missed. Our follow up email was specifically to unveil any issues prior to charging you - we always ensure our clients' happiness, confirm the charge and payment type prior to requesting payment.
We ask that our clients provide all equipment to avoid cross contamination. From time to time we do bring equipment in for the clients, you purchase it and it is yours to keep in your home. In keeping in line with our brand and company policy, we do all bathroom floors by hand in order to avoid cross contamination. We use a colour system with our microfiber cloths, again to avoid cross contamination and keep you and your family safe.
When we perform a MOVE clean, we typically clean the fridge and stove as part of our service. If the freezer is empty we will clean it too. If you would like the freezer cleaned you would need to make the request so that we could inform you to have an empty freezer. We do not have a problem with cleaning the freezer for you, just let us know so that we can ensure your freezer is ready to be cleaned when we arrive.
Mona cleaning does have a 24 hour guarantee that comes along with your services. If you are disappointed with the job, we can send somebody out to fix it. Feel free to contact us and we will honour a touch up of the bathroom and address the shower rod that we missed. We will also redo the bathroom floor however it is our policy to clean it by hand with a cloth so that we can reduce the spread of germs in your home.
Our receipts are sent at the end of the month typically, but we will send yours off as soon as possible.
Thank you for your input and sorry for any inconvenience this may have caused.
- Mona Cleaning
Thank you for your review of our home cleaning service. Daniel will be pleased that you provided feedback. We are very happy that Daniel made you comfortable with the cleaning of your home.
Hello Isabel, thank you for your feedback. The cleaners will be pleased with your review. Our cleaners pride themselves on their punctuality, level of detail they bring to every home cleaning and a job well done.
Thank you for your review of your Superior home cleaning. We pride our Company on our cleaners' thoroughness. The cleaners will be happy with the review. Thank you for your feedback.