The Duct Cleaning Specialists

Saw the excellent reviews for this company on Homestars and had high expectations. The guys arrived on time, were extremely polite and friendly and worked hard the whole time they were here. I was happy with the service, but had one minor issue. I had requested all the heating vent covers be left open throughout the house whereas many were left closed or partially closed. When I alerted Paul Hannah of this issue a couple of days later, he told me he was coming to check it out. He arrived as promised the same evening and checked to make sure everything about the job was in order. He too was extremely polite and friendly. I can honestly say that was the best customer service follow-up I have ever experienced. He made one minor adjustment to the cold air return in the basement and went on to offer me a 15% refund for the trouble. I was so impressed, I refused the refund. I will never use another duct cleaning service as long as The Duct Cleaning Specialists continue to offer this outstanding level of service. I will also recommend them to anyone I know who needs duct cleaning, furnace cleaning or dryer vent cleaning. Now if only they provided other services.... : )
Note that the cost for our job did not include furnace/filter vacuuming but we did have 9 extra vents at $5 each, which we were informed of prior to the work being booked (we also received an emailed written estimate at that time which they adhered to).