The Duct Cleaning Specialists

Customer Service Excellence!!! I read numerous reviews on HomeStars about the Duct Cleaning Specialists and decided to email to find out more details and request service. First off, Paul was extremely responsive in getting back to me, answering all of my questions and emailing me a reference of the quote. Paul also gave me a courtesy call on the day prior to my scheduled appointment to ensure that everything was still planned on their end.

Matt and Steve arrived punctually and instantly demonstrated a high degree of professionalism by showing me a binder of their company protocols and standards as well as reviewing the service that I had arranged with Paul. They took their time to explain what they were doing, the tools and instruments that they were using and also educated me on areas of potential concern that I should be mindful of based on their knowledge and expertise (potential fire code risks on older humidifier duct material).

Steve and Matt were thorough and in addition to leaving everything clean and tidy also went above and beyond in terms of taking the extra time to seal areas were air could be escaping and adding some extra tubing for my dryer vent.

The two major things that amazed me after the service was completed was how much lint had been in the dryer vent and how much more heat I was able to feel in different rooms of my house that typically were cooler. Having recently purchased our home (less than 5 months) getting The Duct Cleaning Specialists to come and provide service was invaluable in providing us with the peace of mind to know that things have been cleaned and disinfected.

Paul, Matt and Steve all embody class, integrity and operate with the highest commitment to going above and beyond to make sure that their customers are educated and happy. I appreciate how down to earth and honest all of you are. Once again, I thank all three of you. This was undoubtedly one of the best customer experiences that I have encountered.