UPDATE: I'm updating my review as of Oct 5, 2020.
Ecoline came back and fixed our door. It's no longer crooked and works perfect. I'm happy with the final product now.
Overall, my experience was good.
First post:
I'm waiting to hear back to see how Ecoline will fix the job that they did on our sliding door. It's unlevel, there are dents and scratches all over the new frame.
We also waited longer than they first quoted to even get the door.
The team came later in the day (arrived at 3), and I had no idea it would take so long for the job. They didn't leave until close to 9PM. I wish they informed us beforehand that the job would take a while as I would have booked a morning appointment instead. By the time they left, it was completely dark so I couldn't see their work when they finished. It wasn't until the next day that we could really see the craftsmanship.
After install the team of installers said it's not a great job because we have a window above our sliding door. However, during the sales process they never indicated that we would have a majorly unlevel door. They gave us the option to replace the window or not. We chose not to replace the window as it wasn't broken.
I'm not impressed with the overall job as you can see from the pictures, it looks terrible, and our sliding screen door keeps falling off because it's so unlevel.
I'm waiting to hear from Ecoline to get back to me to see how they are going to fix our door. I will update to see how they fix it.
As of now, I would not recommend them.
- Approximate cost of services:
- $1,800.00
- Company Response
Hello Nicole, thank you for your feedback. We are very sorry to hear about your experience with our company. We’re usually known for our exceptional attention to details and we regret that we have missed the mark. Our scheduling department will be in touch with your shortly to schedule an appointment to rectify the concerns.