A Plus Air Systems Inc.

Heating & Air Conditioning
2 Steinway Blvd, Unit 17 ON L6M1Z6
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HomeStars  >  Heating & Air Conditioning in Oakville  >  A Plus Air Systems Inc.   >  New HVAC system - two years on
Dubi
Dubi
14 reviews Vaughan, ON

First Review

9/10

New HVAC system - two years on

Two years ago A Plus installed a new furnace and AC in my house. They were very professional and nice and everything seemed fine.

Two years after installation, we noticed the AC was not as effective as before. We called A Plus and got a prompt response, however, the issue was not fully resolved. A Plus technicians visited our home two more times to thoroughly check our HVAC system and replace certain parts, and eventually were able to resolve the problem to our full satisfaction.

Approximate cost of services:
$800.00
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Company Response

Hi Dubi, Sorry to hear about your experience and Thanks for your feedback. It is standard across the industry to charge labor fee if you don't have extended warranty, something we are very upfront and transparent about. We provide labor warranty for initial one year of installation. Further, Senior Technician came there after maintenance was done and found leak in coil so the part was ordered from manufacturer as it was covered under warranty, Additionally, when an equipment is under warranty, it's important we follow the manufacturers process and order through them otherwise they would have denied your claim, this is why there was a delay. If you have any concerns, feel free email us and we can discuss further at info@aplusair.com , Thanks for your patience.

Previous versions of this review:

Dubi
Dubi
14 reviews Vaughan, ON

First Review

4/10

New HVAC system - two years on

Two years ago A Plus installed a new furnace and AC in my house. They were very professional and nice and everything seemed fine.

Since then I have paid every year for the mandatory maintenance visits, and was never told anything seemed off.
And yet, here I am, just two years after installation, on the hook for almost $800 in labour, because there was a gas leak that required a replacement of the coils. While the parts were covered by the warranty, the company didn't take responsibility for what I can only expect to be faulty installation, and a problem that was most likely there when the maintenance checkup was being done. Maybe if they were less focused on trying to sell me more services and more on checking the actual HVAC, they would have caught it back then.

To add insult to injury, we had to wait over a week for the parts. We were blessed with a very mild week, so the house didn't get too hot, but in mid June, we could easily have had a hellish week of waiting.

The technicians we've met have all been very nice and polite, but the refusal to take responsibility for what has been a series of errors on the company's side has been very disappointing.

Approximate cost of services:
$800.00
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