There are two aspects to the quality of service provided by Windowfix.ca:
1. the quality of customer support from the Windowfix office
2. the quality of the actual window re-caulking work.
Let me start with the work quality:
as I understand it, Windowfix contracts out the actual re-caulking work to selected independent work teams. The re-caulking done on our home by Brian, Gord and Eddy was great. These gentlemen were most courteous and highly professional. They removed the old caulking, replaced it with caulking of the appropriate color and cleaned all residual material debris. The new seals look perfect. Their work earns a clean 5 stars!
The customer support from the Windowfix office was a different story. There were a number of delays in getting the work done, some of which were legitimate and due to the weather, some of which stemmed from poor planning. Various reasons were given for non-weather-related delays. The most egregious excuse was a concocted story that the workers came by our house and did not have a 40' ladder to carry out the work, and the work had to be postponed again. The work did not require a 40' ladder! Can you imagine a window-caulking team driving around without a ladder? This fabricated excuse was insulting! In addition, the office did not instruct the workers on the requested caulking color, although I had sent a photo showing the windows to be repaired and the required color. The workers (Brian, Gord and Eddy) were surprised by the absence of color information from the office and made every effort to secure the appropriately-colored caulking from a nearby store. I was highly impressed with these gentlemen's commitment to high quality work!
The performance of the Windowfix office left much to be desired. In my view, the poor performance has compromised the otherwise good name of the company. This performance gets only 2 stars......to give an average of about 4 stars for the whole experience.
- Company Response
Thank you so much for your detailed review. It was our pleasure to help you out with this work.