Window Fix.Ca

Formerly Lakeshore Home Maintenance
Windows & Doors Installation & Service
Oakville ON L6J 1M5
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95%

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Reviews for Window Fix.Ca

Average customer rating:
9.7 10 (76 reviews)

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Private User
Private User
Private User reviews Toronto, ON
8/10

Window Re-Caulking

There are two aspects to the quality of service provided by Windowfix.ca:
1. the quality of customer support from the Windowfix office
2. the quality of the actual window re-caulking work.

Let me start with the work quality:
as I understand it, Windowfix contracts out the actual re-caulking work to selected independent work teams. The re-caulking done on our home by Brian, Gord and Eddy was great. These gentlemen were most courteous and highly professional. They removed the old caulking, replaced it with caulking of the appropriate color and cleaned all residual material debris. The new seals look perfect. Their work earns a clean 5 stars!

The customer support from the Windowfix office was a different story. There were a number of delays in getting the work done, some of which were legitimate and due to the weather, some of which stemmed from poor planning. Various reasons were given for non-weather-related delays. The most egregious excuse was a concocted story that the workers came by our house and did not have a 40' ladder to carry out the work, and the work had to be postponed again. The work did not require a 40' ladder! Can you imagine a window-caulking team driving around without a ladder? This fabricated excuse was insulting! In addition, the office did not instruct the workers on the requested caulking color, although I had sent a photo showing the windows to be repaired and the required color. The workers (Brian, Gord and Eddy) were surprised by the absence of color information from the office and made every effort to secure the appropriately-colored caulking from a nearby store. I was highly impressed with these gentlemen's commitment to high quality work!

The performance of the Windowfix office left much to be desired. In my view, the poor performance has compromised the otherwise good name of the company. This performance gets only 2 stars......to give an average of about 4 stars for the whole experience.

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Company Response

Thank you so much for your detailed review. It was our pleasure to help you out with this work.

tim in Toronto
tim in Toronto
6 reviews Toronto, ON
10/10

Caulking Windows

I noticed my windows would drip after a heavy rain fall. I called Sarah and she explained to me what the problem was. I hired them to re-caulk my exterior windows.

The technician came and worked quickly and efficiently. He was friendly and even recaulked my vents. The caulk was tooled to perfection. Who knew caulking could look so nice? The work was much better than the ugly, grey stuff the builders use.

This work was done last year and I haven't had any leaks since.

I'll use them again to re-caulk my garage door.

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Company Response

Thank you so much for your business, Tim. It's our pleasure to help our clients and we are so glad that you are happy with the caulking work that we did. We appreciate your business and thank you for the great review!

T in Toronto
T in Toronto
2 reviews Toronto, ON
10/10

Glass replacement

The process was simple and straightforward. I got my online quote, they came and confirmed measurement, and came back when the glass was ready to install it. Everything was done as described, I was very satisfied with the experience.

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Company Response

Thank you for your review! We were happy to help with your window glass replacement. Thank you so much for your business.

Enrico
Enrico
4 reviews London, ON
10/10

Friendly / Easy to work with.

Very nice people to work with.
Very understanding and explained the complete process of the repair.
Fast with the quote, prices are reasonable.
Truly a joy to talk to.

I would highly recommend.

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Company Response

Enrico,
Thank you very much for the great review. We do love to ensure that our clients receive the 10 star treatment at all times. It is our pleasure to help.

Fergus in Toronto
Fergus in Toronto
3 reviews Oakville, ON
10/10

Replace glass on 4 windows

Excellent service , prompt , courteous, professional, helpful, competitive pricing , great communication, can’t say enough about my experience with them , would have no qualms using them again and fully recommend them

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Company Response

It was our pleasure to help you out Fergus! Always happy to help amazing clients like you! Hope you had a wonderful weekend!

K.D from Markham
K.D from Markham
17 reviews Markham, ON
10/10

Window Crank and Hinge Repairs

Sarah, the owner was so easy to deal with. From the time I contacted her, she was able to schedule me in a day. Two very polite, professional young men came do the repairs on time. They were very thorough and replaced a hinge and crank on two of my windows and gave me quotes on other possible changes later on. Provided me with a quote via email on the spot as well as an electronic receipt. It was nice to see young tradesman who take pride in their work. Thank you to Mansel and Mathew!

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Company Response

Thank you, K! It was our pleasure to help you out with this work to get your window working properly! We truly appreciate your business, and your great review!

Adam in Hamilton
Adam in Hamilton
1 review Hamilton, ON
10/10

Large window replacement

Nothing but good things to say about this company. They came out quickly, gave me all the possible options to remedy my problem, then expedited the job and completed it with professionalism and courtesy for my home. Very friendly professional gents that installed the window. Highly recommended! :) Laurie

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Company Response

Laurie,
It was absolutely our pleasure to help you with this project. We are so glad how well it all turned out! Enjoy the clear view! Thank you so much for your business!

Wayne from Scarborough
Wayne from Scarborough
10 reviews Oakville, ON
10/10

WINDOW REPLACEMENT

We had the glass replaced in three double hung bathroom windows and the entire experience was excellent. The service was prompt and efficient. There was a slight glitch with one of the windows, but when I called about this they responded immediately and corrected the minor flaw perfectly. We highly recommend Windowfix and would definitely use them again in future.

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Company Response

Thank you so much, Wayne! We were happy to help.

Nancy in Toronto, Ontario Canada
Nancy in Toronto, Ontario Canada
2 reviews Toronto, ON
10/10

I can see clearly now

I have 2 windows on the front wall of my house. Probably installed in the 80s. The kind of the big pane at the top and the 2 sets of side-by-side ones that slide open blow. The big pane of one of them has been cloudy inside since I bought my home 6 yrs ago. I stumbled on windowfix.ca online tried out their "get a quote" form. Put some measurements, uploaded a picture or two. It was a Friday night around 7pm, and yet they responded within minutes! Clarified some details about my measurements and gave a quote. They visited for a real quote a few days later and we booked an appointment for them to replace the 1 pane. Their installers came, were polite, quick efficient and clean. Payment was easy, one invoice for deposit (easy eTransfer option) and then a follow up. I would recommend this company without a doubt!

1 of 1 people found this review helpful.
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Company Response

Thank you so much for your positive review, Nancy. It's always such a pleasure to help people get their double paned glass replaced for a clear view, and proper thermal seal!
Thank you for your business, it's amazing clients like you that make what we do so rewarding!

Private User
Private User
Private User reviews Oakville, ON
10/10

Window repair and replace

Had other companies quote on fixing our windows. All of them wanted to replace the entire frame and windows.. quotes ranged from $15,000 to $26,000. WindowFix replaced the glass for $1500.00 and the job is exceptional. I was blown away. They also replace cranks and hinges where necessary and all of our windows are like new.
I will definitely use them again and recommend to every one I know.

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Company Response

It was our pleasure to help you with these repairs! We love to share the word about how we can replace glass, for a fraction of the cost of new windows!
We truly appreciate your business!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Window Fix.Ca

Your residential window repair specialists. Visit WindowFix. ca and get an immediate quote online to have everything to do with your windows repaired in the GTA area. Repair broken or foggy windows with new thermal glass, tilt and sliding windows, replace window cranks and hinges, and have your exterior caulking ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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