A corner of our basement had water seeping in due to a crack in the foundation. I put this off longer than I should have because I knew the research wouldn’t be easy. I read dozens of reviews on HomeStars before settling on nine companies. Only four called back. I had two estimates booked, and both reps from each company arrived on time.
We decided we needed a third estimate and called Mario. I was surprised when Mario answered the phone. I had to leave messages for the other companies, and wait for a call back to book an appointment. Many times, I had to follow up because no one called me back.
Mario came the next day and he was on time. He explained everything in detail and provided us with two viable options. The work could be done externally or internally. After weighing the pros and cons, we chose to fix the issue internally. The project would include internal waterproofing on our foundation, and installation of a new drainpipe.
We already had major renovations completed, and our biggest concerns were any damage to our new hardwood floors, walls or doors. Mario assured us his team would take all necessary precautions. His company is family owned, so he explained that he or a member of his family would always be onsite.
We were still feeling anxious about the project and Mario said he would be at the job site himself to supervise. Five days before the project, Mario texted me to confirm. On the day of, Mario and two of his team members, Tom and Bogdan showed up on time. They worked efficiently and always took care of our home when they had to go in/out. It was a lot of work, and they only took one short break for lunch.
Mario was true to his word and stayed on site, making calls from his truck, and always within an arm’s reach if his team or we needed him. He only left once to pick up some materials his team needed. We were surprised when the project was completed six hours later. Mario inspected the work and we had a short discussion before he left. There was a lot of mud and debris left from the project, but when I went downstairs, Tom and Bogdan had cleaned everything up! We were very pleased with the work!
We had some other issues outside with our landscaping, downspouts and asphalt driveway. We asked Mario for some referrals. He said he rarely refers even though he is confident, because if we happen to be one out of a hundred with a negative experience, it would look bad on him and may damage our relationship. I have never heard anyone explain it this way, and it really goes to show how caring and thoughtful Mario is. We said we would take our chances, and he provided us with three referrals. Mario said he would even come back to help if needed.
We are extremely happy with Mario, his professionalism and the project. What we thought was stressful went very smoothly! I highly recommend MMT Waterproofing. It’s important to seek several estimates; however, we are confident you will hire Mario!
- Company Response
We are extremely delighted to hear such a wonderful feedback. Thank you so much for putting your trust into us, it is our pleasure to have you as our customer and also to hear that we could live up to your expectations and provide you with good service.
Sincerely MMT Waterproofing Team