Got a bad foundation leak. Got a few quotes from many good companies. Mario however was exceptionally patient and seems most knowledgeable with both water management and water proofing techniques. No other companies offered us multiple options to fix what we had, and took as much time as Mario did to explain everything. His pricing is among the best for how we chose to fix, and the way their company fixed our foundation crack also seems best.
After things are fixed, no issue whatsoever. Very happy.
We did have hiccups with them, so for your ref, it's good to know. To us, we have forgiven them:
They got very delayed coming to us on the scheduled date due to another job. By the time they came, they could only do half the job before nightfall. The rest was left for next day. Our biggest issue with them was not the delay but how poorly the site was protected in between work. We had little kids and pets in the house, and if I didn't phone to talk to them to find out what happened (as I didn't even know they came, and just assume we had to reschedule), we could have little people or pets fallen into the pit.
Mario readily acknowledged their mistake, apologized multiple times, and came bright and early the next day to finish things up. He dealt with our complaint professionally and with excellent attitude. For that, I feel they still deserved 5 stars.
- Company Response
Thank you kindly for taking the time and writing this review for us. We truly appreciate the kind words and are delighted to know that we were able to earn your trust and recommendation.
With Best Regards,
MMT Waterproofing, Toronto