Mr Roof Repair.Ca

After a severe storm on April 21st, we discovered a large water stain in our master bedroom and promptly called Mr. Roof Repair. Upon reading reviews on Homestars, we called the two top-rated roof companies (one of which was Mr. Roof Repair) as well as a 3rd company that was advertised locally. Michael Bergemann from Mr. Roof Repair responded within 2-3 hours of receiving my request, with a very clear email acknowledging my problem, the estimated cost, and timeline for repair. Mr. Roof Repair was the only company to respond with 24 hrs, we did not hear back from the other companies until 2 to 5 days later. Mr. Roof Repair's promptness was far superior to none and truly appreciated, particularly given the storm weather and our intent to take preventative measures immediately to reduce further roof leak.

When Pietro came on site, he explained all the work upfront, went up to the roof, and identified that a chimney cap had blown off. Since he needed to replace the cap and did not have the part on hand (the part was specific to our roof), he promptly made a trip to Home Depot to purchase the part and came back immediately so that we did not have to schedule another time for the repair.

Pietro took pictures of our roof, both before and after the repair, along with several pictures of the flashings, eaves, shingles. This was significant value-add because it allowed us to see the condition of the roof. Although our custom home is only 4 years old, we had experienced problems with the roof, ranging from missing chimney flashing (incomplete work by the builder) to shingles that had blown away. We had called in other roof companies to help fix these, unfortunately with lack lustre results, and this was the first time we had used Mr. Roof Repair. The experience with Mr. Roof Repair greatly exceeded our expectations.

The professionalism and courteousness exhibited by Michael and Pietro was first class, right from the initial communication addressing my problem, answering questions, to the onsite repair. As a director of a large organization who deals with many companies every day, I felt their service was akin to dealing with a professional services firm. I am thoroughly impressed by Mr. Roof Repair. Thank you Michael and Pietro for the excellent service, it was refreshing. I will be calling you again the next time I have a roof repair.