Mastersealer

The quality of work is very poor. The sealing was patchy and was applied overtop of piles of sand that remained in the stone. The sanding between stones wasn’t done properly.

First class work, my wife said the driveway looked as good as new, more than high praise coming from her

John and his crew were extremely reliable and worked this job around my schedule as I had other work underway. They arrived on schedule and the end result was spectacular.

A most distasteful experience with a person I would never want do business with again. John harassed me on arrival to do the job, explaining that he had my invoice ready on his phone to send and would I now give him the cheque. Of course, I refused. He had done no work to this point. He said it would take him only 15 minutes. I have no idea as to the quality of the work he did, but after 15 minutes, he urged me to pay up. I had the cheque in hand and had no questions except why the unholy pressure to pay. He explained that he had other jobs to go to, that he then had to go home to his wife and eat dinner. I gave him the cheque and told him to go. He allowed as how he thought I was a decent guy. I told him I didn't need his compliments nd that he should take his sign and go.
I don't know what kind of job he did. Only time will tell. What is certain is that this is the rudest, most unpleasant contractor I've ever dealt with.

My patio interlock was full of weeds so I called mastersealer to remove and seal my patio. They did a fabulous job , was done quickly and efficiently. Would highly recommend! Patio looks like new again.

October 2021 Update:
The majority of the polymeric sand has washed away! The whole project needs to be redone thanks to the shoddy workmanship of John and his staff. Save yourself the frustration and go with a reputable company!!
Sept 01, 2021 UPDATE:
After much back and forth including threats from the owner stating "Remove the review immediately. And write a new review" they finally came back and replaced the sand.
So yes, they fixed the issues but, I should not have had to fight so hard just to get what I paid for.
Aug 24, 2021 UPDATE:
The owner John got back to me stating the remedial work will now take place sometime within the next 4-8 weeks. We have lost a summer of relaxing enjoyment of our backyard due to sand everywhere and weeds growing between the stones and it just looks terrible.
DO NOT USE THIS "COMPANY"!!!!!!!!!!!!!!!!
I hired Master Sealer a couple of years ago and they did an OK job. They had to return to fix a couple of areas but in the end it was fine. This year completely different! Two days after the work was done it rained and my daughter slipped on the front steps and sustained some severe injuries which caused her to miss several days of work. I inspected the steps and they were like a sheet of ice with very little to no traction compound. Although John did send someone by to add more sealer and traction compound but, he also tried to place the blame on my daughter not on his poor workmanship. He was supposed to let us know when someone was coming by but he didn't. 3 people and our dog were home and no one heard a doorbell or knock and my dog hears EVERYTHING and is quick to alert us! John has been argumentative and incredibly difficult to deal with. Within a couple days of this incident we noted that polymeric sand was being tracked through our house and was loose all over the backyard. Whatever product they used is not hardening and is just washing and blowing away. Further, they used the wrong colour. I have been communicating with John who eventually relented and said he would send someone to remove the existing and redo the sand. It was very very frustrating trying to get John to own up to the fact that they did a crappy job. John said someone would come by in 2-4 weeks and it has now been just over 3 weeks and I haven't heard anything. I sent an email asking for an update on timing but of course, no response. See pics below. This is not how it should look after a couple of weeks!!! PROCEED WITH CAUTION!!!

I highly recommend Master Sealer! The owner, John, worked with me to accommodate our tight renovation schedule. They were on time, and did an amazing job repairing part of the interlock on our driveway, and sealing our front and backyard interlock. We were very happy with their services.

Job well done and all in accordance with a very realistic quote.
Very professional work done over 3 days in a very timely manner.
Young crews were most efficient with attention to detail and very courteous and cleaned up the site to original condition.
Would feel no hesitancy to recommend their services to relatives and friends going forward.

Master Sealer re-layed a front patio at our house. They did an amazing job. From quote through to payment, the whole process was seamless. Thanks John and team! We will definitely call back if we need any more jobs done at our place.

Steve and the crew re-layed a front patio at our house. They did an amazing job. From quote through to payment, the whole process was seamless. Thanks John, Steve, and team!