Rowan and team did a great job on the stone curbing we wanted done to protect our garden beds. The job did have its challenges as a result of supplier constraints and Covid-19. Rowan's team wasn't able to secure the original intended stones to do the job and tried to do their best with what they were able to secure. We understood the constraint and tried to give it a chance. Unfortunately it didn't work out the way we had hoped and we weren't really happy with the initial result. To be clear, the job looked great and his team was awesome but it didn't achieve the look we were hoping for. We discussed with Rowan and he understood and committed to trying to come up with possible ways to give us what we were looking for given the constraints he had to deal with. In the end he immediately spent time calling around Ontario and eventually found a supplier with the stones that would give us the look we wanted way up north. He shared a proposal of how he could try to make things right and upon agreement had his team show up the very next day to essentially redo the work despite having a backlog of jobs to complete due to Covid-19 and the limited timeframe to complete them given the shortened season. I wanted to leave a review in appreciation to Rowan and his team for committing to doing what was necessary to ensure we were happy with the job despite all the challenges they are facing.
- Company Response
Thank you so much for the kindly review. We appreciate your detail and honesty about the entire project. We are all coping in this pandemic and that has certainly created some unforeseen circumstances for contractors and suppliers alike. Challenges like this require stepping away and reassessing what can be done to solve the problem. We were lucky and grateful to find a great supplier with the stones you needed. We always aim to have our clients satisfied and we are happy to hear that our efforts resulted in success and client satisfaction! Alfred, on behalf of all of us, thank you for this review. We look forward to our next project together!
The Purple Properties team