Jj's Plumbing

I was referred to JJ by a friend as he told that he was very satisfied with the service. I called up JJ plumbing and set up an appointment. The staff was very friendly and personable. We had some issues with drainage and were quickly solved on inspection. We worked together to get the job and and I could not be any happier. This is your last stop for all plumbing/drainage needs!

We have an"after hours" emergency - water gushing from our laundry room ceiling due to old pipes. The service tech was friendly, knowledgeable and was quick to get to the problem and have it fixed. I was impressed with his level of professionalism and would certainly recommend them to anyone else with plumbing needs.

Justin and his assistant were efficient, knowledgable, and pointed out ways we could do the work ourselves to save some money. We will definitely be using his company again for our future plumbing needs. Thanks again!

We have been very impressed with the services of JJ's Custom Plumbing. The job was done quickly, the cost was fair and the work was done to a high standard. What we really appreciated from this company was the good communication, everything was explained through thoroughly and it was never too much trouble to have questions answered. We would definitely recommend these plumbers and will certainly be using them again!

We started off needing to replace a 15 year old water tank and ended up adding 2 eco toilets (uses less water to flush)and a new sink in the basement bathroom. Dealing with Justin was a good feeling experience. We felt he was trust worthy. While on site Justin checked the rest of the plumbing and made suggestions for the future. He was prompt and on time. He definitely is our go to guy for our plumbing needs.

I contacted Justin to repair my leaking toilet and have a look around my plumbing for anything dangerous. Since I was renovating my bathroom anyways, Justin suggested I wait to fix the leak until the new toilet was put in.

His honesty was much appreciated and he was very great to work with! Thanks Justin

Justin was VERY informative and helpful, he knew all the right questions to ask and explained what to look for when getting a new water tank, as this was the first time I had to replace one. Very thorough and knowledgeable, and of course friendly too!

An excellent example of small business done right - support your local Tri-Cities economy and go with him! A++

It started with Justin looking over a dripping faucet or two at my previous house, and progressed to a total repiping job (from polybutylene pipes to PEX) at my current house. This is why I keep going back:

- Trust Justin to fully explain EVERYTHING; he knows his stuff and is more than happy to make sure you know what he's going to do. He will keep you informed every step of the way.
- He will present you with all available options and work with your budget.
- He's skilled and competent: he will not fob you off with inferior workmanship and waste your time.

"Bringing Customer Service Back to Plumbing" is not an empty boast by Justin; you can count on timely communications, professionalism and that willingness to go the extra mile. I don't doubt there are other plumbers out there who can "do the job", but Justin is definitely steps above the rest. I wouldn't hesitate to recommend him to anyone.

A couple of months ago Justin came by my place to make some repairs and to check on a couple of other small plumbing issues I had. Prior to his arrival, he got held up at another job; however, he was courteous enough to call me to update me on the status of his job quite often so I wasn't just stuck waiting without any idea what was happening. This has happened a lot with other repairmen I have booked appts with. Some have just not shown up at all without even a call so I was impressed with Justin's customer service. When he did arrive, he made all the repairs and inspections thorougly and efficiently. He even reduced the cost because of the delay in his arrival for the appointment. I would not hesitate in recommending him to others.

Justin answered our call immediately, even though it was on the weekend. He gave me information over the phone suggesting what the cause might be and suggesting a solution (which other companies would not take the time to do!). He made himself available right away, answered all the questions I had in "non-plumber" language and solved our problem quickly and efficiently. We will definately call JJ's first when we need a plumber in the future.