House Smart Home Improvements

Windows & Doors Installation & Service
#4 120 Glacier St Coquitlam BC V3K 5Z6
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Reviews for House Smart Home Improvements

Average customer rating:
9.4 10 (172 reviews)

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Anna
Anna
1 review Surrey, BC
0/10

Shoddy work

Do not hire this company for anything, unless you want to discover major issues like mold down the road. They’ll cover up their shoddy work so you won’t notice until you’re doing more renos. Stay Away! Our windows were purchased from and installed by House Smart in 2016. This year we decided to re-do our siding, and what a nightmare it has been. Luckily we hired someone else to do the siding and they uncovered the mess that House Smart created. We purchased new construction windows which have a nailing flange intended to be nailed right to the frame of the house. We paid more for these windows and the ‘double cut’ installation (cut first to install the windows to the frame, then cut again to install trim directly to the frame – apparently this is the best way to install windows, but also more costly. Double cut, also means that the installer removes all parts of the old window, otherwise you might as well to a renovation install). As we started to replace our siding, we discovered that the window flange was nailed directly to the siding!!!!! This is beyond appalling. I’ve contacted many experts in the industry and no one has ever seen or heard of this. We thought we did our due diligence and really researched windows and installation options, so we learned a lot through the process and even I knew that they are not intended to be installed to siding – no window is, this is not ever an option! Not only do we have leaky windows and black mold as a result, they are no where nearly as efficient as they should be because they’re not nailed to the frame. We probably would have been better off with our double pane aluminum windows than these new tope of the line vinyl windows. We actually met with the lead installer Jason, and correspondended with him prior to install. We got a reference from an expert in the industry and owners of another house down the street who also had House Smart windows. We had complete faith in Jason’s years of experience and trusted that with him overseeing the install, it would be done right. But he decided to cut corners at our expense – hence more money in his pocket. Not only did he nail the windows to the siding and cover it up with trim, he also installed under-sill flashing on top of the window, further facilitating water penetration! The industry standard is flashing on top of window and on top of trim. He only did on top of trim and used the under-sill (intended to be used under the sill). And don’t fall for their lifetime install guarantee, it doesn’t mean anything if it’s not honoured. We had one visible leaky window (just 4 years after install), and while we were in the process of working with House Smart to get it rectified, they insinuated it had nothing to do with the install and was somehow our fault, so they would charge us for the repairs, unless they could find evidence of an issue with install. Considering House Smart has repeatedly told us that nailing windows to siding is an acceptable installation method, I’m sure they wouldn’t have honoured their warranty. But we never got that far as we realised what they did and are now pursuing full reinstallation of all windows.

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Private User
Private User
Private User reviews Burnaby, BC
8/10

Windows upgrade

We had our windows upgraded to double glazed by House Smart. They were professional from the sales perspective to the actual installing of the windows. Costumer service was good as well.

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Company Response

Hello,
Thank you for your review! We are pleased to hear that our team showed off their professionalism. We hope you are enjoying your new energy efficient windows. --Grace, House Smart, 604-945-1904

Maureen Kuzsel in Burnaby
Maureen Kuzsel in Burnaby
1 review Burnaby, BC
10/10

Window Replacement

The installers arrived on time. They were very organized. The suggested installation and colours were perfect for the house' The made minimal disruptions during the installation. When the job was finished they cleared every scrap of material and left the area clean and tidy.Several people have made positive comments about the windows. I am more than pleased with the work that was done.

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Company Response

Hello Maureen,
Thank you for your review. It is great to hear how efficient and tidy the crew was. We appreciate all referrals and have a program where if you refer a neighbour and they purchase windows from House Smart, you would receive up to $200. --Grace, House Smart, 604-945-1904

Private User
Private User
Private User reviews Oshawa, ON
10/10

Furnace and HW Tank Instal

This company provides great service, has very helpful staff and instalation personnel. Would recommend to anyone! Quick to respond to communications and obviously knowledgeable about what they do. Also provided a competitive price.

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Company Response

Hello,
Thank you for your review! We are happy we were able to provide competitive pricing and then great service and installation. --Grace, House Smart, 604-945-1904

Linda in Coquitlam
Linda in Coquitlam
1 review Coquitlam, BC
10/10

New windows

Would be more than happy to recommend House Smart to my friends and family for new windows!
Right from the salesman to the office staff to the installers we were well
looked after. They have a great products and the installers were very knowledgeable and professional and the cleanup was excellent.
Good to know that such a thing as courteous and good service still exists!

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Company Response

Hello Linda,
Thank you for your review! We are pleased to hear that you were well taken care of at all stages of the installation. We appreciate your business. --Grace, House Smart, 604-945-1904

Mel in Pitt Meadows
Mel in Pitt Meadows
2 reviews Pitt Meadows, BC
10/10

Siding

Right from the start, Ray, Ryan and the installers were extremely professional, friendly and got the job done as contracted. They even did a couple of siding repair jobs on our shed to match it to the siding and fix a couple of broken spots at no extra cost. We would recommend this company to anyone.

1 of 1 people found this review helpful.
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Company Response

Hello Mel,
Thank you for your review! We are happy to hear your siding installation was a success. We appreciate all your past and future recommendations! Thank you again for your business. --Grace, House Smart, 604-945-1904

Suzette Miller in Burnaby
Suzette Miller in Burnaby
0 reviews Burnaby, BC
10/10

Picture window replaced

We had 6 estimates for this job. After doing our research and speaking with company staff, my husband and I decided to give the business to House Smart Home Improvements. Staff from Sales to Management were definitely trained how to deal with people, especially seniors with respect & patience. There was no hard sell. They gave us time to digest all necessary information applicable to our circumstances and budget. We were impressed that the material was manufactured locally by Vinyltek. The window was installed with 8 ( eight !!!) staff doing their respective jobs and they were so well coordinated. This was so generous
of the company and did not just send " skeleton staffing".They were respectful of our house that was newly renovated, especially the hard wood floor and the new blinds. Special thanks to Joel and Logan who cleaned up and left the house in perfect condition. They were both excellent workers, with great personality and customer service mentality. We loved the varied age and experience of staff. Special thanks to Bryan, our first contact who honored all the discounts, Manager Ryan who was generous with additional discount without hesitation. We thanked Cory for taking down the blinds with precision. Please thank Bonita & Grace at the office. They were always polite and pleasant to talk to. Too bad, we have not heard of your company until we got the flyer in the mail. We had recently replaced all our windows, front door and sliding patio door. We also had our fireplace and Lennox furnace done recently. We hope to drum up more businesses for you company, either by referral or another renovation that we are planning to do with our rental property.

1 of 1 people found this review helpful.
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Company Response

Hello Suzette,
Thank you for your review! We are pleased to hear how great your large window installation was. We truly appreciate all the special mentions and will be sure to pass them along to each team member. We would love the opportunity to earn your business and work with you again. We value all recommendations and even have a referral program, where if you refer a neighbour or friend, we will send you $200 once it turns into a sale. --Grace, House Smart, 604-945-1904

Private User
Private User
Private User reviews Vancouver, BC
10/10

Boiler Replacement

Initial inspection was done by Housesmart and the work began the following week and it was completed within 4 days.
They removed the old boiler on the 1st day, and did the initial prep.
the following day , they installed the Instant hot water heat boiler. 3rd day it was turned up and 4th day, they came back to do the finer adjustments.

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Company Response

Hello,
Thank you for your review! It is great to hear about your positive boiler replacement experience. We are happy to hear the crew took the time to ensure the new boiler was to your liking. Thank you again for your business. --Grace, House Smart, 604-945-1904

Private User
Private User
Private User reviews Surrey, BC
10/10

Hardiboard installation

Ryan was the representative and he did not let me down. He got the fellas in to work in the rain, and the freezing snow to get the job completed in time for Chinese New Year celebrations. They did an excellent job on the siding and the clean up at the end.

Thank you, Ryan for handling the job so well.

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Company Response

Hello,
Thank you for your review! We are glad to hear the installers were able to do a quality siding installation in a timely manner. We appreciate the mention of their tidiness as well. --Grace, House Smart, 604-945-1904

Private User
Private User
Private User reviews Coquitlam, BC
8/10

Patio Door

The people at the show room were very helpful and friendly. The installers were also very friendly and efficient. However, the sale person was so rude the moment he walked in the door and pushy all through the meeting. He turned us off using the company and we were at the point of considering not going through with the order because of him. I would not recommend him to friends to take order or my future orders.

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Company Response

Hello,
Thank you for your review! We are happy that our office team and installers were able to show the company's true colours and hope you are enjoying your new patio door. We appreciate your feedback in regards to your sales rep and apologize that your experience was not 100% positive. We have taken steps to improve and better all future clients experience. --Grace, House Smart, 604-945-1904

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about House Smart Home Improvements

House Smart Home Improvements
*Vinyl Windows, Exterior Pre-Hung Doors, High efficiency furnaces & Heat Pump Systems and Tankless Hot Water on demand. Insulation of attics and crawlspaces . Ventilation and Air- Sealing

* We Offer Financing - 50 to 150 per month - No Minimum
* Free In-Home Consultations
* We Beat any Competitor's pricing!
* 25 Year Fully Transferable Window Warranty

House Smart Home Improvements is a member of the Better Business Bureau with an A+ Rating.
BC Building Envelope Council Members
Fenestration BC Members
Major partner with Fortis BC

We are highly trained and experienced professionals, dedicated to customer satisfaction and the completion of work on time.

We take pride in installing EnergyStar Vinyl Windows and Doors, we DO NOT condone or install with a "Piggyback Installation" Our installations are backed up in writing with a lifetime Quality guarantee.

House Smart has fully trained installers and practice installing with the Best Building Practises Guidelines.

House Smart works with a deep and fundamental working knowledge with the latest building envelope sciences and put that into our installation methods and practises. This includes the added labour and cost for a waterproof membrane system on the sills and jambs to ensure a leak free installation.

House Smart Energy-efficient Furnaces, Heat Pumps, Air Conditioning, Hot Water Tanks, Tankless Hot Water Tanks,from the top brands.
GOODMAN
AMANA,
RHEEM,
IBC,
TRIANGLE TUBE,
VIESSMAN,
RINNAI,
NAVIEN.

Draft-proofing, Insulation Services for Attic, Wall , Crawl Space and Basement. We also specialize in Ventilation, Bathroom Fans, and Programmable Thermostats.

Find out everything you need to know about the EcoEnergy Program and LiveSmart HERO Grants, now offering up to 6000 dollars towards energy-smart home renovations.

Your friendly and professional House Smart Home Improvement Advisor can fill you in on everything you need to know during your Free In-Home Consultation.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
High Quality Vinyl Windows and Doors , Custom made entrance doors. Attic & crawlspace insulation. Heat Pumps, Tank-less Hot Water , full custom Boilers. We also specialize in Ventilation, Humidity control and Air Sealing.
SERVICES
Full professional installation(NO PIGGYBACK)Lifetime warranty on our workmanship and only quality brands.
BRANDS
Various brands of vinly windows including, Vinyltek. Goodman Furnaces,Amana Furnaces, Rheem, and Veissman furnaces, Triangle Tube, Rhiani, John-Wood, Programmable Thermostat.
SPECIALITIES
BC HYDRO'S HOUSE AS A SYSTEM Best Practises Guide for renovation window Installations. Sawdac Member
WEBSITE
http://www.housesmarthomeimprovements.com
YEAR ESTABLISHED
1998
NUMBER OF EMPLOYEES
23
RETURN POLICY
Guaranteed Satisfaction
PAYMENT METHOD
Credit Card, Financing, Cash
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Warranty with 25 Year Transferable
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.