Before booking the move, the customer confirmed the presence of a "couple of steps" at the pick-up location. A pair or steps (i.e. 2), would not normally be a challenge for 2 moves when handling an upright piano. However, the movers found a lot more steps at the pick-up upon arrival. Even 5 steps is a big problem when moving a 400-500 lbs piano. The movers had to leave soon to return to move only the household goods without the piano. We too offered a 3-man crew the following day. Customer refused both options. The deposit was refunded and customer can provide screen shot of her account as proof. Although short in his answers, James was ethical, polite and apologetic. We are terribly sorry for not satisfying your moving request.
Sincerely, Diana Miller at Miracle Movers
Moved Artwork with Miracle Movers
Since 1992, Miracle Movers Toronto has provided thousands of satisfied customers with customized, comprehensive moving services across the GTA and Canada. Whether you're one person moving into a bachelor apartment or a midsize company moving 100 employees into a new office, our experienced, enthusiastic staff is ready to help you out.
In addition to providing basic transportation services, we can visit your home or office before the big day to plan the most efficient move possible, create a floor plan of your new destination so that you know precisely where your items will go, and even help pack - or provide boxes, padding and plastic wrap if you'd rather do so yourself. With satellite offices across Canada and partners around the world, we can then accommodate moves of any distancccommodate moves of any distance to any destination, including the USA.
At Miracle Movers Toronto, we pride ourselves on providing outstanding customer service: more than 80% of our customers are from referrals! Call us for free advice and quotations today!
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