We booked moving on Aug 24 ?arrival time 1 pm to 2 pm, I sent them the pictures of all the furnitures including piano, and I confirmed with them there are 5 stairs. They came at 12 pm, one hour early , however we were in the Superstore to get some water. My mum who is at home is not able to speak English. My mum provided them my phone number, they refused to call me. They just left all the stuff and walked away. When I got home at 12:53 pm, I called them right away, a guy called James is really rude. He said because of the piano and stairs they will not help us moving at all today. I was so mad, they were fully advised there is a piano. And he cannot guarantee to send the movers back. We have to move out today, this house is sold and we have full time jobs. I was calling around to find someone who can help us. Then James called back and advised he can sent two people over to move the rest of the furnitures but not piano. I want to cancel the whole thing just be done with it. He said I won't get my deposit back. This is absolutely not acceptable. We see you at the court.
- Approximate cost of services:
- $388.00
- Company Response
Before booking the move, the customer confirmed the presence of a "couple of steps" at the pick-up location. A pair or steps (i.e. 2), would not normally be a challenge for 2 moves when handling an upright piano. However, the movers found a lot more steps at the pick-up upon arrival. Even 5 steps is a big problem when moving a 400-500 lbs piano. The movers had to leave soon to return to move only the household goods without the piano. We too offered a 3-man crew the following day. Customer refused both options. The deposit was refunded and customer can provide screen shot of her account as proof. Although short in his answers, James was ethical, polite and apologetic. We are terribly sorry for not satisfying your moving request.
Sincerely, Diana Miller at Miracle Movers