Waterworks Plumbing & Drains

I needed a plumber for two reasons, one was a serious bath tub drain leak which was affecting my main floor ceiling, and secondly I had a toilet that would run briefly every half hour or so. I called Water Works based on their Home Stars rating.The plumber from Water Works who came was quite likeable and friendly. The estimate I got for the run on toilet caused me some concern. Michael first asked me if I wanted a whole new toilet. I told him that I did not. He lifted off the back of the toilet and inspected everything, refered to his catalogue and told me that it would cost about $350 for him to repair it. When I asked why so much he started to name all the parts that would need changing. I questioned why the intake hose would need to be replaced and he said that to make sure that the job was done right and that he wouldn't have to come back he would have to change all the components. I am glad my car mechanic does not live by the same philosophy. I decided against getting the work done by Water Works. I ended up watching a You Tube video on toilet repairs and fixed the problem myself by purchasing and installing a new rubber toilet flapper from Home Depot for around $5. As for the ceiling leak, Michael said that in order to accurately give me a repair estimate he would first have to cut through the ceiling for a proper diagnosis. I decided against Water Works based on the toilet repair quote.
Since writing this review I have been contacted by Water Works and they impressed me by resolving the situation. I am happy we were able to clear the air in an amicable fashion and dealt with the situation rather than just sweeping it under the rug.