I called Waterworks after seeing them on this website and seeing the great reviews and high ranking. The communication over the phone was very good and Michael called me back fairly quickly and scheduled the appointment for 5 days away (over the long weekend which is why it took so long i believe).
Michael called ahead of arriving as promised and was very professional and clean. He fixed my sink in about an hour and installed a new faucet. He left my house as clean as when he arrived.
I would use them again if i had a plumbing emergency, but it would be very handy if their website had a ballpark figure of prices. I understand that each job is different and they can't 100% quote over the phone until they see the work, but for those of us new homeowners with limited knowledge on a very fixed income it would save the heart attack of the price. Michael did tell me about the function on homestars where you can see what others have paid for similar jobs. I truly wish i had known that before having someone come out so i might have saved the $60 fee for assessment if i hadn't gone ahead with the work due to the cost (which i truly couldn't afford, but couldn't throw away $60 either).
That being said Michael was very professional and i assume that all companies would have charged us the same, if not more.
- Approximate cost of services:
- $580.00
- What could this company do to improve their services?
- See my above comment about a very loose ballpark price list.
- Any advice to offer fellow homeowners facing a similar project?
- If I could do it again i would have purchased a faucet from home depot for less money and had it on hand for him to replace it if necessary. Then you could get a faucet you actually like for less money. And if you don't need to replace it in the end you can return it.
- Company Response
Hi Natasha in Toronto - You are absolutely correct, each job is different which is why it is not only difficult but quite possibly misleading to give pricing over the phone. Our Technicians are skilled in assessing the problem but they really need to see it in order to do so professionally and accurately. Once they evaluate the situation, our Technicians always give exact, upfront pricing for the work before starting. We are glad that we were able to go the extra mile to get the problem solved for you. From the Team @ Water Works Plumbing & Drains Inc.