I called Waterworks after seeing them on this website and seeing the great reviews and high ranking. The communication over the phone was very good and Michael called me back fairly quickly and scheduled the appointment for 5 days away (over the long weekend which is why it took so long i believe).
Michael called ahead of arriving as promised and was very professional and clean. He fixed my sink in about an hour and installed a new faucet. He left my house as clean as when he arrived.
I would use them again if i had a plumbing emergency, but it would be very handy if their website had a ballpark figure of prices. I understand that each job is different and they can't 100% quote over the phone until they see the work, but for those of us new homeowners with limited knowledge on a very fixed income it would save the heart attack of the price. Michael did tell me about the function on homestars where you can see what others have paid for similar jobs. I truly wish i had known that before having someone come out so i might have saved the $60 fee for assessment if i hadn't gone ahead with the work due to the cost (which i truly couldn't afford, but couldn't throw away $60 either).
That being said Michael was very professional and i assume that all companies would have charged us the same, if not more.