Drain Com

I first reached out to DrainCom to get a quote for installing a back water valve and addressing sump pump issues I was having. Carl came out within 24 hours to meet with me and listen to my concerns. I found him very knowledgeable and professional and he provided me with a quote and also said he would help me with the city rebate. When I compared his quote and service with other providers, I was very impressed with the professionalism, support and fees.

The team consisting of Ievgenii and his crew showed up on time when they said they would. We found out that the back water valve needed to be installed in a different place and would require us to move out furniture. At the same time they found a cracked pipe under the floor in our basement and provided me with a quote that was reasonable. The crew came back on Saturday at the time they promised and proceeded to do the work.

In completing the back water valve installation we found water in the basement which was due to improper waterproofing done by a prior contractor. They provided me with another quote and repaired two walls to address the waterproofing issues.

At all times the team was courteous and clean. They did a fantastic job and Ievgenii showed up several times to supervise the work. It was a stressful time for us and they worked around my schedule so that the noise was least disruptive during my working hours. I work from home.

I definitely recommend this company to anyone and will use them again. They were punctual, did what they promised and cleaned up.