- Approximate cost of services:
- $9,000.00
My Whole street. There were early warning signs
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We attended the property within 24 hours after a emergency call from the homeowner where she reported that wind storm and torn off shingles from her roof. During the original conversation it was explained to the homeowner that our company does not provide quotes for repairs and our minimum charge is $450 plus HST and that the credit card would be charged. Once at the property it was seen that many shingles had blown off and that I fact the roof should have been replaced prior to the wind storm, this was explained to the homeowner and we advised that we would not be able to repair her roof as it was beyond repair. We also advised that we would provide a quote for a new roof and if we were to replace the roof than she would be provided a full credit for the $450.
Two weeks later the homeowner called saying that she was never told that the $450 charge would apply.
After a lengthy conversation it was agreed that we would refund her the difference of $400 plus HST to get credit card
It is our policy that we do not provide quotes on repairs and this was clearly explained to the homeowner
Chislett Roofing also does not make repairs to roofs that are at the end of their lifespan as it is against our policy.
We try to ensure that each customer is satisfied, however are not able to provide services without a cost.
Unfortunately, when the leak occurs from ice damming there is nothing that we are able to do, as this is an "Act of God" as explained many times to the homeowner. The leak occurred during the ice and extreme bad weather last winter, and Chislett Roofing has not been notified of any leaks since the ice finally thawed, which only verifies that the leak which occurred was in fact ice damming.
We strive to provide service to all of our customers within a timely fashion, however as we do not need access to the home appointments are only made as per the request of the builder and/or the homeowner. We report back all findings to the homeowners builder and work to provide the best service possible.