We bought our house in December and the pool was closed at our viewing in October. Our purchase agreement stated that all pool equipment was in working order. At our pool opening, Tommy told us the truth...the pump was not for an inground pool, the filter was too small and the plumping flanges and hoses were not the correct materials. They walked us through what was needed and helped us to find a new pump and filter - which are in short supply due to Covid. Since opening the pool Tommy, Nick and Tamiko have been a constant support to help get the pool running, clear up the disaster the previous owners left and shared their cell numbers to help walk us through backwashing and priming the pump. We have had daily checkins in person and by phone. I feel so grateful to have Olympic pool as my support team - the customer care is exceptional and is so refreshing. Tommy, Tamiko, Nick, Gabriel and Mark - you are the best!
- Company Response
This pleases us to no end to know you are confident in our service and process to get your pool up and running where it needs to be. It's our priority to make sure clients are getting the most out their pools especially during this trying time. It's sad to see how good people inherit such problems which end up being costly and to no fault of their own. We will continue to do our best to ensure your pool is running at top notch capacity. Thank you for the praise and kind words. I will be sure to pass this along to the team who work tirelessly during this difficult time for clients such as yourselves. With all sincerity, OPS