Olympic Pool Services

Swimming Pools, Spas & Hot Tubs
Toronto ON M6M 4B8
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92%

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Reviews for Olympic Pool Services

Average customer rating:
9.3 10 (22 reviews)

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Private User
Private User
Private User reviews Toronto, ON
10/10

Weekly maintenance, opening, closing, troubleshooting

These people are amazing! So happy that this
company provides stress free service for our pool for the last 4 years!
We can always count on Olympic Pools and their competent team. Tamiko is always ready to review our requests/concerns with a cheerful and prompt response. Tommy and his staff are reliable and capable and always understand what needs to be done, -or not done. They have repaired my heater and advised me not to purchase a new one. They even remind us to fill our pool when the level is too low and came by in a timely manner when our pool level was too high and required draining! They know their stuff!

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Company Response

It is our absolute pleasure to bring smiles to our customers such as yourself :) You make us, at OPS, want to go above and beyond. It makes a difference when you have such pleasant and kind customers to deal with on a regular basis. Thank you for the great review but youuuu deserve 10 stars too!!

Jaclyn in Toronto
Jaclyn in Toronto
1 review Toronto, ON
10/10

Great Pool Service

Tommy and his team at Olypmic Pool Services have been great to work with. As first time pool owners, we were competely in the dark with what needed to be done to keep a pool operational. Tommy and Nick have been informative and helpful during the pool opening and every biweekly maintenance check. Their willingness to help us learn, show us the ropes and consistant open communication make them a very trust-worthy. Tamiko's communication from the back office is always very pleasant and friendly. You can tell this team takes pride in their work and we are thankful we hired them for our pool needs!

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Company Response

Jaclyn, it has been our absolute pleasure! It makes a difference when customers such as yourselves have been so pleasant to work with. We aim and strive for perfection and want our customers to experience that service. Know we are always here to assist you and help you with all your pool needs and questions. Thank you for allowing us in your backyard during Covid and respecting the safety of our staff. We hope you and your family will get years of enjoyment out of your pool!

Private User
Private User
Private User reviews Toronto, ON
0/10

Extremely disappointed with my pool liner

Really disappointed with the customer service received and final product. This is the liner around our stairs with an obvious gap exposing two large holes between the liner and concrete wall. I found Tommy lacked customer service and was quite unpleasant to deal with.

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Company Response

We appreciate all types of feedback so thank you for taking the time to write this review, although it comes as a bit of a surprise. I realize you inherited the pool and while using the photos you've provided will explain the situation in detail. When the pool was originally built, the steps were done incorrectly.

The step that is there now is not designed to have a cantilever coping stone or concrete edge over it. The original builders used the wrong type of stones to get the finished look you have now which is the cause of the problem. The excess liner material if altered or modified in any way would void your warranty and possibly rip the liner. A perfect example of that is the original liner was installed with tech-screws and not stainless steel screws which we had to correct before installing your liner. Before and after pictures our in our gallery under liners. The actual pool step should have been installed so the top of the stair gasket should line up with the top of the coping of wall to avoid any cap.(See pictures) Which leaves a white boarder around the deck and the concrete comes flush to it. (Examples in gallery) There is some evidence the original liner was installed the same way and the previous company used silicone around the top to fill in the opening.

If we were to trim the liner it would have voided your warranty and lead to potential rips which would end up costing you more money to fix in the long run. We are sorry you are disappointed with the final product but we did the best we could with the product provided to keep the warranty in tact. Thank you again for writing your honest thoughts and hope you have a great summer.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Pool ladder installation

Tommy did a great job installing new anchors for our pool ladders, everything turned out really well. Very reliable, professional and courteous, definitely call Olympic for your pool service and repair.

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Company Response

It was a pleasure working for you. Enjoy the rest of the summer.

Laurie in Toronto
Laurie in Toronto
3 reviews Toronto, ON
10/10

Pool opening, new pump, heater and hard cover

If I could give this company a 20 out of 10 I would!
I recently lost my husband and I was new to the whole pool opening process.
The company we used for years bailed on me and was truly a blessing in disguise.
Tommy, called me within 12 hours of my online request and we booked an appointment within a few days.
Sadly, there were several issues with the pool.
Tommy was very honest and transparent as to what needed to be done including estimates and timeframe.
Every commitment as to timing and cost were spot on and there were no unexpected surprises.
Would highly recommend to all friends, family or anyone who requires any type of pool service.
Thank you so much for making this process so painless
Regards, Laurie

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Company Response

Laurie, it was our absolute pleasure to help you. We are sorry for your loss and can understand the difficulties and heartache of losing a loved one. It was our absolute pleasure to assist you and help make a bad situation with your pool good again. It is our ultimate goal to see that our customers, new and returning, get the most out of their pool during the summer. Thank you for the great review and recommendation. You are much appreciated...
Tommy and the OPS team

mike  from Scarborough
mike from Scarborough
5 reviews Toronto, ON
10/10

Pool Floor Drain Broke

Big thanks go to Tommy (owner of Olympic Pools) for his help. He went above and beyond in helping me to deal with my floor drain break. These are tough times for us all and finding out that my pool might incur me costs which I don't have the funds for, was incredibly stressful. I phoned Olympic pools to find out if they give free estimates as my pool floor drain pipe was clearly leaking. Tommy was clear and concise as he explained that I could block off the unneeded pipe very easily and continue to enjoy my pool. The alternative being digging up the pool floor. These days unfortunately too much is focused on all the bad when there is a lot of good happening. Tommy being part of the good. Thanks again Tommy.

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Company Response

Hi Mike!
Thank you for review! It is our pleasure. We try to do just that, go above and beyond. I appreciate you recognizing that and mentioning how we helped you during this trying time. I wish you all the best with the pool and maybe now you can find some enjoyment.
All the best!
OPS

Private User
Private User
Private User reviews Toronto, ON
10/10

Pool service and maintenance

Tommy and his team have been a pleasure to work with. We moved into a new home last summer and the previous owner used Olympic to open the pool. We continued with the service and have only positive things to say. Tommy and his team are reliable and responsive to all our needs.
The office manager replies to all emails/inquiries promptly.
We could not imagine working with another company.

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Company Response

It is our absolute pleasure to serve you and brings us absolute delight to know how pleased you are with the service!! We take pride in our work and hope it comes across in the service you’re receiving. Thank you for your loyalty with us and look forward to completing out the season with you ;-)
Kindly,
OPS

Carol
Carol
1 review Newmarket, ON
10/10

Swimming Pool, Outdoor Gas fireplace

We hired this company and it was the best decision we made. They're work and craft is meticulous and our pool came out amazing. Tommy and his staff are very kind, trustworthy and knowledgeable and I highly recommend this company and it's team!! Great guys to work with and always available to answer any questions or concerns I had with the whole process.

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Company Response

If I don't get work from a review like this. I don't know what less I can do.
Thank you so very much for the kind words. You were a great client to work for I enjoyed building your pool.

David in Toronto
David in Toronto
1 review Vaughan, ON
10/10

Pool Services

I have been using Olympic Pool Services for many years.
Last year Olympic Pool Services replaced my pool liner.
Work was done very efficient, as quoted and on time.
Great job and great attention to every detail from start to finish.

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Company Response

Thank you David so much for the great review! As you know Tommy pays attention to detail and we ensure everyone is taken care of with precision and utmost care :) We value you and your opinion and words mean a great deal as it confirms we are doing what we set out to do. See you next season! Tamiko at OPS

Private User
Private User
Private User reviews Toronto, ON
10/10

spa repair and seasonal closing

Tommy was reliable, professional, on time and did the job he undertook to do. The spa is safe for the winter. I am expecting a quote for an extensive repair to take place in the spring. I have confidence Tommy will provide a good one.

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Company Response

Thank you. We will get you that quote once all pools are closed for the season.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Olympic Pool Services

Welcome to Olympic Pool Services. We offer 20 years of work experience. You will always be able to work with and talk to the owner. Here at Olympic Pool Services, service is our first and foremost priority. Our team of pool service pros are constantly taking courses and attending pool shows and seminars to ensure we stay up-to-date on all of the latest and greatest pool service techniques and technologies so we can provide them to our valued customers. When it comes to our full line of regular pool maintenance services, we pride ourselves on our ability to adhere to a strictly agreed upon schedule with each and every one of our customers, letting you know exactly when your pool is going to be serviced so you can plan your day around it accordingly.

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We are members of:

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1. Pool & Hot Tub Council of Canada.
2. Licensed Gas Fitter Contractors T.S.S.A.
3. Certified and insured
4. Canadian Better Business Bureau.

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Follow us on Facebook and Instagram.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
WEBSITE
http://www.olympicpoolservices.ca
YEAR ESTABLISHED
2003
NUMBER OF EMPLOYEES
3
PAYMENT METHOD
all forms of payment
LICENSES
pool technician, G2 gas fitter
MEMBERSHIPS
BBB, T.S.S.A, Pool and Hot Tub Council of Canada
LIABILITY INSURANCE
Yes
DIPLOMAS
Architectural Technology
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 to 3 years on most pool equipment
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.