Jensen Windows

Windows & Doors Installation & Service
9 Thorpe St Dundas Hamilton ON L9H 1K2
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84%

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Reviews by rating (past 12 months)

Reviews for Jensen Windows

Average customer rating:
8.6 10 (19 reviews)

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Andrew in Stoney Creek
Andrew in Stoney Creek
9 reviews Hamilton, ON

First Review

10/10

Replaced all windows and front door

I had Jensen replace all the windows in my home and my front door (over a span of 5 years). The sales rep, Anita, was excellent and explained the benefits of each product and style. She also ensured that the crew could re-install my pre-existing California shutters, which they did! The work crews were efficient and explained how to care for the windows. They cleaned up well after themselves. 5 years after installing my first set of windows, there have been no issues. I recommend Jensen.

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Company Response

Thank you Andrew. What a nice surprise to get a review years later.
Thank you for the review!

Pete

cmacdon
cmacdon
0 reviews Hamilton, ON
10/10

New upstairs windows

Jensen Windows in good at communication, job and I am happy with my new windows. The guys that did the window were quick and cleaned everything up! The quote was done quickly and clearlThank you all!

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Company Response

Thank you for the kind review!

runnerjlynn
runnerjlynn
0 reviews Hamilton, ON
10/10

Window Replacement for century home

I recently hired Jensen Windows to replace windows on our main floor and in the loft of our century home. We also opted to double the size of our front window. The quality of workmanship was outstanding and the crew was so helpful and friendly while they were here. They took the extra time to ensure the job was done right and to a high degree of professionalism. The change in the look of the house is truly stunning and I can't thank them enough for the work they did. I highly, highly recommend them!!

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Company Response

Thank you so much for the kind review!

The in Toronto
The in Toronto
0 reviews Toronto, ON
10/10

Main floor windows

Several years ago Jenson installed a window upstairs. They were recommended by my mom. I was so happy I asked them to come quote me on windows for my living room, family room, and master. Their quote was exactly where I thought it should be and when I ordered the windows they arrived ahead of time. There is a delay on some siding but I was given the option to delay the install and we chose to go ahead and finish the siding when it arrives. Great communication of expectations here.
The workers I cannot say enough about. Living in a family community, it was refreshing to see workers arrive and be so respectful. When I had my roof done I had to go ask the workers to mind their language, and 2 weeks ago my neighbour had work done and the workers there were flocking cig butts all over the place. Not so with Jenson. They were tidy, courteous and did great work.
I look forward to the rest of the job being completed when it happens and am sure the finish will look super!

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Company Response

Thank you very much for the kind review.
The delays in receiving product have been challenging this last year with Covid
but as soon as your product arrives we will set up a time to complete the job.

George Dougherty
George Dougherty
0 reviews Hamilton, ON
2/10

new window

We have had there new window 3 months and it is not the window that we were promised. They came back and said we are sorry we cannot fix it. It was the most expensive quote we got and we went with it because we wanted the best window. They are very friendly and polite but we did not get the window we paid for. The window that they removed was better than the new window we bought. They say that it can be fixed by having one big window , but we want and had two 30 inch windows
George Dougherty

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Company Response

Hi George,

We feel we need to clarify your review. The new window that was installed was exactly what we were contracted to install. We can assure you that the product is far more thermally efficient than what was existing.
The misunderstanding arose over the way the interior wood trim work would look. Your previous window had multiple steps in the jamb and ours was completely flat. The second item was a wooden post that we had installed to support your blinds which had a warping issue. This review was posted on the same day we came out to repair the issue so it must have been submitted prior to us rectifying the problem and crossed paths. Thank you for the review and do not hesitate to contact us in the future.

Pete Jensen

Tailored Living Oakville
Tailored Living Oakville
1 review Hamilton, ON
10/10

New entrance doors and windows

Anita was great as always and helpful with ideas for glass patterns and options for the bay window. The guys installed quickly and neatly again, and were on time and schedule.

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Company Response

Thank you so much for the kind review

Golanul in Stoney Creek
Golanul in Stoney Creek
1 review Hamilton, ON
10/10

Door installation

Thank you Jensen Windows!! Love, love my new side door. Anita is awesome...her advice, patience and going above and beyond was greatly appreciated. We will be calling back for the front door:) And will be asking for Chris to install....he is professional, neat and answered all my inquiries. Thank you again!!!!!

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Company Response

Thankyou so much so much for the kind review!

Aleks Woszczyna from Hamilton
Aleks Woszczyna from Hamilton
3 reviews Hamilton, ON
10/10

front door

Seamless and enjoyable. Anita was more than helpful in her reccomendations, suggestions and knowledge. She has great communication and follows up with beautiful flowers as a thank you.
We very happy.
I have recommended her and will be calling her back for our back patio door.

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Company Response

Thanks Aleks. It's always nice when a customer takes the time to send a thank you note. Thank you once again for this, and I will be sure to pass it on for Anita to read as well.

Darlyne from Dundas
Darlyne from Dundas
1 review Dundas, ON
10/10

Doors

I would like to thank the entire team of Jenson windows, the experience is always wonderful, from the time of ordering to the installation it is seamless, you make the process a easy as possible and I would not go any were else!
Thank you Anita, Pete, and Chris
Thank you
Darlyne Mills

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Company Response

Thank you Darlyne for taking the time to write this kind review. Pete Jensen

David in Dundas
David in Dundas
7 reviews Dundas, ON
10/10

New exterior screen door

We have had Jensen do work for us before...new windows and so we went back to them for an new exterior door on the front of the house. It matches very well the colour of the windows. They put it in with no fuss or muss and it has functioned very well. Well worth buying local.

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Company Response

Thank you very much for your lovely review David! Pete Jensen

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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