having an older furnace in a 16 year old home we were glad to find that it does pay to carry a protection plan with Reliance Home comfort, Thinking that the blower motor had given up on us i called Reliance Yanch to see what was involved in process to get us up and running agian, After a pleasant chat with Kyle he listened to my senario and thoughts of what i thought it might be and then assured me that a tech would have a closer look at the problem,,The tech arrived at the time promissed (fast) and after some diagnostic magic (mark) had the problem pegged as a deffective circuit board,,I was worried that parts might not be available for an older furnace and was going to be pushed to buy a new furnace,, but not doing, someone managed to find one and assured me it would be here the very next morning, Kyle called back to say he would have me first call in the morning and as promised (Dan) showed up at 805,, Kyle said between 8 and 9 I was starting to feel like someone special,, The tech (Dan) knew exactly what to do and even made some minor tweaks to the system to make it work that much better,, With all the badmouthing that goes on in the trades and some which is very warranted, it is our right to voice our opinions and demand what we are due but it seems too many good deeds and jobs well done go unrewarded,,To this point i feel the staff and techs at Reliance Yanch that i have dealt with thus far have been profressional and pleasure to deal with,, very polite, knowledgeable, and respectful of my needs and concerns,, Kyle, Mark, Dan.. hats off to you, for making me a believer in the service trades,, Till you prove me wrong i will continue to put my trust in your service,, There are still some that give credit where credit is due, You employer should be proud of you all.
- Approximate cost of services:
- $600.00
- Company Response
Thanks very much for sharing your great experience, we truly value your business.