Level One Construction

Bathroom Renovation
Vancouver BC V5L3A2
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Bathroom Renovation
Level One Construction
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79%

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Reviews by rating (past 12 months)

Reviews for Level One Construction

Average customer rating:
9.4 10 (39 reviews)

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Martyn in North vancouver
Martyn in North vancouver
1 review NORTH VANCOUVER, BC
2/10

Kitchen and bathroom renovation

On-site team, Dave and Dennis, were careful, respectful, and tidy. Site was left in excellent condition at the end of every day.

Project Manager was absent for five of the first ten weeks of our project and the LevelOne office was slow/incomplete in response to the few requests we made during his absence. Demolition/rough-in on our medium-sized kitchen and small bathroom took eight weeks. PM consistently mystified - rather than clarified - the process. Responses to our questions were often wordy and difficult to understand.

LevelOne's quoted costs were almost always significantly higher than retail costs quoted while doing our research. We logged markups of 20-50% (sometimes up to 100%) on fixtures, accessories, construction materials, and sub-trades. Quickly raised doubts about connectedness/competitiveness of LevelOne's "preferred" suppliers.

Ultimately, we requested a release from our contract with LevelOne after completion of the rough-in stage and finished our renovation with another contractor.

Approximate cost of services:
$65,000.00
2 of 3 people found this review helpful.
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Company Response

Hello Martyn,

Thank you for your feedback, we are deeply apologetic for any negative experience with Level One. Although we are extremely disappointed to have displeased a customer, we appreciate the comments and acknowledge that we can only learn and strengthen our business from this experience. Know that we take feedback very seriously! In January we went through a series of changes to better our business methods and improve our customer service to ensure that situation never happens again.

I understand that your complaints were remedied back in December, but if you feel as though there is more to be said please call me personally at 604-647-1718 (ext 223).

Thanks again,

Kyla,
kyla@levelone.ca -
MKT & HR Manager,
Level One Construction

Gina and Paul from North Vancouver
Gina and Paul from North Vancouver
1 review North Vancouver, BC
10/10

Bathroom

To anyone who plans to use the services of LevelOne Construction & Renovations, please note:
From the owners’ leadership to their workers, this company takes great pride in their work, the quality of such work, and the overall service. They always keep their word and the end result is absolutely always well done.
We have experienced their professional services a few times and have never been disappointed. We highly recommend LevelOne, and everyone connected with their services, as a great company.
Eduardo, Randy: thank you!
Gina and Paul

Approximate cost of services:
$1,000.00
1 of 2 people found this review helpful.
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Company Response

Hi Gina & Paul,

Thank you so much for your kind words! You were both such a pleasure to work with and we are so pleased that you're happy with how your project turned out!

D Roch from Vancouver
D Roch from Vancouver
2 reviews Vancouver, BC
10/10

Kitchen and Bath Reno

Currently in the midst of a renovation. To this point, Level One has been very professional, helpful, and communicative. We have been suitably impressed. They communicate with us during the times we are available and have worked with our strata council and with the city to begin the planning process.

Approximate cost of services:
$50,000.00
1 of 2 people found this review helpful.
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Maxine from Vancouver
Maxine from Vancouver
3 reviews Vancouver, BC
10/10

bathroom/kitchen renovations

We are very happy with the wonderful job that Level One did on transforming our old and dated kitchen and bathroom in our 25 year old condo. They did an excellent professional job from start to finish. They were very clean and mindful of following condo rules and getting all the required city permits and inspections. The results were beyond our expectations. We have no hesitation recommending Level One.

Approximate cost of services:
$400,000.00
1 of 2 people found this review helpful.
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Company Response

Hi Maxine! Your Project Manager and the whole Level one Team would like to thank you for being such great clients! It was an immense pleasure to work on your project! Thank you, thank you!

Cindy Lok in Vancouver
Cindy Lok in Vancouver
1 review VANCOUVER, BC
10/10

Kitchen Cabinetry

A friend of mine recommended Level One to me so I gave them a call hoping that I will be getting the great service my friend recieved. The price was reasonable and they always went the extra mile in order to get the cabinets exactly how I wanted them to look. I didn't felt rush by them and they were always there to answer my questions. Their service was phenomenon! One of the best contractors in metro Vancouver!

Approximate cost of services:
$1,250.00
0 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Level One Construction

We can manage your entire renovation from DESIGN to COMPLETION! We provide full service for your renovation whether you have a HOUSE, a CONDO or a COMMERCIAL SPACE. Large or small, any renovation can make your space more enjoyable, more functional, and add more value to your property. With the ...
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