Kitchen and bathroom renovation
On-site team, Dave and Dennis, were careful, respectful, and tidy. Site was left in excellent condition at the end of every day.
Project Manager was absent for five of the first ten weeks of our project and the LevelOne office was slow/incomplete in response to the few requests we made during his absence. Demolition/rough-in on our medium-sized kitchen and small bathroom took eight weeks. PM consistently mystified - rather than clarified - the process. Responses to our questions were often wordy and difficult to understand.
LevelOne's quoted costs were almost always significantly higher than retail costs quoted while doing our research. We logged markups of 20-50% (sometimes up to 100%) on fixtures, accessories, construction materials, and sub-trades. Quickly raised doubts about connectedness/competitiveness of LevelOne's "preferred" suppliers.
Ultimately, we requested a release from our contract with LevelOne after completion of the rough-in stage and finished our renovation with another contractor.
- Approximate cost of services:
- $65,000.00
- Company Response
Hello Martyn,
Thank you for your feedback, we are deeply apologetic for any negative experience with Level One. Although we are extremely disappointed to have displeased a customer, we appreciate the comments and acknowledge that we can only learn and strengthen our business from this experience. Know that we take feedback very seriously! In January we went through a series of changes to better our business methods and improve our customer service to ensure that situation never happens again.
I understand that your complaints were remedied back in December, but if you feel as though there is more to be said please call me personally at 604-647-1718 (ext 223).
Thanks again,
Kyla,
kyla@levelone.ca -
MKT & HR Manager,
Level One Construction