Metropolitan Mechanical Services Inc

By far the worst customer service ever, Metropolitan Mechanical Services Inc. installed a Lennox Gas Furnace and an AC unit, they attached a drainage tube larger than the small tube coming out of the furnace and just left it there, It was not installed properly and when the drainage tube fell, the water leaked on the furnace.. when I called and asked for someone to re-inspect the installation and to confirm that the furnace was not damaged due to the water leak, Mr. Feroze refused to even listen to my concerns, even when I asked him for his email to send him a pictures, he refused to give me his email address,
Please be extra cautious dealing with this company

The installation was was great and the installers were friendly. They did not install the humidity control box properly and I have called several times to inquire when it would be fixed. The owner has said that he is trying to get his worker to come by he is always busy with other jobs or with reliance. This has been an ongoing issue. The installation was great but the service is terrible.

This company does use subcontractors and the ones that did my contract were very unprofessional. The job took twice as long because these subcontractors were too busy texting or celling their lady friends to pay attention to the work, safety issues, work hours and cleaning up the job site. When I discussed this with Feroz, the owner of the company, he thought it was funny and described the subcontractors as "ladykillers". Feroz himself is a piece of work. He is your best friend when trying to get the contract, but does not deliver service after the work has been done. For the very first use, the boiler would not turn on. I repeatedly called him and when he finally responded he told me to "deal with it". I have a full 3 year service on my contract and he did not even honour the first problem. I called another company who told me that the boiler had not been put in properly and when I asked them if they would swear to that in court, they responded definitely.
A piece of advice - if you do use his company, lock up all your valuables. A police report was filed.

You will be terribly disappointed with this contractor. Farid does not do any work himself and subs everything out so when it breaks down and it will. He wont stand behind it.
I hired Metropolitan Mechanical to install a new furnace with central air in a commercial space and 2 triple head ductless air conditioners in the residential space upstairs. The refrigerant tubes were never tightened properly so all the freon escaped into my walls and then the compressor burned out and the furnace I srill live with in my commercial space was installed incorrectly so it sound like a jet engine when it is going. I actually have to turn it off when clients come in because it is so loud. I ended up having to fight with LG to get them to warranty the ductless but had to still pay their recommended service people to fix it. $1000. So much for a warranty. I have since had issues with both ductless units and they are only 2 and a half years old. Bottom line. Do not hire Metropolitan Mechanical and don't buy LG. It was a very expensive lesson. Read my other posts for recommendations.