I've recently completed a full window replacement in our home after a purchase last fall. As most do, I had three quotes prepared and felt most confident in Centra's approach. Michael came in and was very consultative in his presentation, and presented options in terms of install. When he provided his quote, he was diligent in his follow up. Once we decided to proceed with Centra, Michael provided a timeline to install, despite the Covid challenges in place.
Honestly, I was surprised when the call came through within a week of the expected turnaround to say that we could be slated for install. I was introduced to Marshall and Dave on the Monday morning of our install and I was explained how they were going to go about the process of managing the week long installation. Our home is an early 90s build, with a stucco exterior, which led me to believe it would be a slower process. Marshall and Dave were confident in their explanation that the install would be completed in the 5 day window as expected, and proceeded to hit this timeline perfectly.
Marshall had the team up and running each morning promptly by 9am, and commenced cleanup every afternoon to ensure that we had our home back by 5pm. Despite being in and out of the house, the install team always had one person inside who was "clean" meaning they didn't track in dust from outside following cuts to the exterior. This continued to build confidence daily, that this company knew their craft well, and executed against a gameplan which has been well developed.
Marshall, Dave, and Tristan (who joined the install later in the week) were great guys, and respectful of the impact to our home while doing their work. Good natured ribbing, and a calm demeanour helped my whole family get to know these guys, and made for a really positive experience. Needless to say, I've already recommended their work to 2 other families despite the install was only completed last week.