Knight Plumbing, Heating And Air Conditioning Ltd

When I called Knight Plumbing I was pleased to hear "How can I make you smile today". I took this as sign of a good company to use. I proceeded to explain that I wanted my furnace maintained and cleaned. What I got was a 28 point inspection. I was also shown pictures of what required cleaning and a report stating that I needed duct cleaning. The tech was very pleasant and friendly so I did not think much about it at the time and paid for the call. After the tech left I realized I would require a different service call for a furnace and duct cleaning, at additional cost. Needless to say I emailed Knight and a few days later followed up with a phone call. Their customer service manager contacted me to offer a discount on the cleaning service, but by this time I was disillusioned with Knight's quality of service and contacted another company to complete the work. Moral of the story caveat emptor - buyer beware.

Update and response to Knight Plumbings claim that they tried to contact me - Actually I called to find out if anyone was going to act on an email I sent Knight complaining about their service. They were well aware of my issue and were going to contact me. Based on my description above they most certainly know who I am and how to contact me. So don't believe that they have been unable to reach me. When I did receive a phone call back it was obvious that I would not be able to reach any sort of agreement with Knight. They offered to give me a discount on cleaning services, which i rejected. I was not interested in using them anymore. I contacted another company which we had used in the past to clean our ducts and it turns out they also clean and maintain furnaces. This company (Genesis Carpet and Furnace Cleaning) did all the work for less than what Knight charged me for the initial inspection. They also found areas of issue that Knight did not. So much for a thorough inspection.