The day before my daughter's birthday party we lost all hot water....it was a Saturday. We have an on-demand system with a storage tank (a little more crew pled than your standard hot water system). We called Knight Plumbing, we had a great previous experience with them, and they had a technician contact us. Geoff worked with our chaotic schedule to come at a time which work with all the activities that were occurring that day. The thermostat on the storage tank had failed and he had a replacement with him. Unfortunately that was not the only issue....but Geoff stayed to confirm that replacing the thermostat rectified the problem and when it didn't he immediately began looking for other issues. It turned out that there was a leaking faucet cartige in the shower handle upstairs that was backfeeding cold water into the hot water line.
- Approximate cost of services:
- $680.00
- Company Response
Thank you very much Jeremy for your comments and review. Sorry to hear about the timing of your issues but happy to hear we were able to accommodate and rectify your hot water needs. I will be sure to pass your review on to Geoff. I will also share them with our entire Service Team. Please let us know anytime you need us. Thanks again and hope you have a fantastic day. Best Regards. Mark Coffin. Service Manager.