I had a backwater valve installed. It turned out that my plumbing is a little irregular, which increased the complexity of the job, hence the price. They warned me that this would be the case upon discovering the complexity and before proceeding with any work, so it wasn't a shock. I have every confidence that this was a fair and reasonable price, as the representatives from the city inspecting the installation agreed that it was an unusual situation. Also, given how steadily they worked and the care that they put into their work, as well as the thought they put into the plan as it related to my concerns, this price seems like I got a really good deal.
In any case, my experience was that everyone from Ideal Plumbing & Heating who I interacted with was knowledgeable, professional, friendly and cheerful. The plumbers who came to the house were efficient, informative and did an excellent job of ensuring the floors and walls were protected prior to starting work.
After the first day, the project was incomplete (as expected), so they took time to make sure to take precautions to keep my puppy safe by reinstalling the door to the room they were working in even though that meant that they would have to uninstall it again the next day and install it again at the end of the day. I really appreciated that thoughtfulness and care for my dog's safety.
When scoping the pipes at the outset of the project, they took the time to show me the scope and explain what the images meant and where the scope was in relation to the house. That was pretty cool. I feel like I understand more about my home because of this. It made me more confident about undertaking the project.
Upon completion of the work, they were thorough in the clean up. I had eavestroughs installed that same day. As they were leaving at the end of the project, the plumbers from Ideal noticed sharp metal shards left by the eavestrough installers on the front porch and lawn. They took the time make sure I was aware of it before leaving so that nobody would get hurt. These are good people who genuinely care about the work they do, as well as the people they work with. I just moved to the area and will definitely be calling on Ideal for my plumbing needs moving forward.