I had a particularly awful experience with Mobilia and I wouldn’t recommend it to anyone.
I bought a reclining sofa and a round marble table. The sales process went smoothly and the associates were helpful. However, the support I received after the fact was a nightmare.
At the time of purchase, the sales representative said that the table would never have any issues but after just three months, I noticed a large amount of staining on the table. Attempts at cleaning the table were unsuccessful as it appeared to have been embedded deep within the marble itself.
I asked some professionals to take a look and was told that usually marble has to be sealed in order to protect against staining and that the factory most like neglected to perform this critical step before delivering it to me.
I reached out to customer service and got Gabriella, they told me that it’s my problem and that they couldn’t help me. I asked for a supervisor and got Arnold, they promised to call me back. Two months went by and they never called me.
The sofa I bought also had an issue where the spring would occasionally make an audible pop when standing up. I reached out about it and got them to come out and take a look. The technician said to me that there was nothing wrong with the spring but would contact me with regards to getting someone to take the sofa back to the factory to resolve the issue.
Again, no one ever replied back to me. I reached out again to customer service and got Alisha, who promised to get back to me but another week passed and nothing. I called Alisha again, this time seeking to speak to their supervisor, to which they said they wouldn’t do.
So I have no idea what kind of business they’re running over there but I am absolutely disgusted by their customer service. It’s one of the worst experiences I’ve ever had. If this is the level of warranty I got, could you imagine how absolutely abysmal the extended warranty must be.