Mobilia Canada

I had a particularly awful experience with Mobilia and I wouldn’t recommend it to anyone.

I bought a reclining sofa and a round marble table. The sales process went smoothly and the associates were helpful. However, the support I received after the fact was a nightmare.

At the time of purchase, the sales representative said that the table would never have any issues but after just three months, I noticed a large amount of staining on the table. Attempts at cleaning the table were unsuccessful as it appeared to have been embedded deep within the marble itself.

I asked some professionals to take a look and was told that usually marble has to be sealed in order to protect against staining and that the factory most like neglected to perform this critical step before delivering it to me.

I reached out to customer service and got Gabriella, they told me that it’s my problem and that they couldn’t help me. I asked for a supervisor and got Arnold, they promised to call me back. Two months went by and they never called me.

The sofa I bought also had an issue where the spring would occasionally make an audible pop when standing up. I reached out about it and got them to come out and take a look. The technician said to me that there was nothing wrong with the spring but would contact me with regards to getting someone to take the sofa back to the factory to resolve the issue.

Again, no one ever replied back to me. I reached out again to customer service and got Alisha, who promised to get back to me but another week passed and nothing. I called Alisha again, this time seeking to speak to their supervisor, to which they said they wouldn’t do.

So I have no idea what kind of business they’re running over there but I am absolutely disgusted by their customer service. It’s one of the worst experiences I’ve ever had. If this is the level of warranty I got, could you imagine how absolutely abysmal the extended warranty must be.

Great

Very nice customer service. The sales manager is responsive and show great patience! She was able to accommodate my need on a timely basis and is very responsive to my needs. She checkedother store for the size of kitchen table and I found my dream furniture that looks amazing!

Hello,

First I would like to say that Mobilia does have nice furniture. I like how nice and modern it looks, very much fits what I am looking for and style. I had a very nice sales person help me place what I want to buy.

This is the part where I was EXTREMELLY upset about. My delivery was scheduled on Saturday between 7 am to 10 am. The delivery person called me (Mark) and I give him specific instruction where to park and where I was located. Turns out that the delivery person did not want to delivery my goods. The delivery Mobilia service called me and said " It is too far, too cold, it is a special delivery, is there anywhere closer, it is too far of a walk, to heavy, etc. The excuses goes on and on. So wasted 2 hours of my life and woke up early for nothing.
They said they would call on Monday, heard nothing (called multiple times). Finally called me on Tuesday asking me to pay an extra $100 for special delivery. Also, how the delivery company was charging Mobilia for $600. I told them that I am not paying anything and that I am NEVER buying anything from Mobilia again. Then the lady put me on hold for 5 minutes talking to her supervisor and finally waived that fee.
The lady said the latest they are going to come is 7pm. Did not eat dinner until 9pm because the delivery people did not come until 8:20pm.

The delivery service was good, they were fast and built everything for me.

So bottom line, if you buy anything from Mobilia I suggest you put it in your car. If you order anything big just get ready for the headache. TERRIBLE, TERRIBLE, TERRIBLE (I cannot stress this more) delivery customer service. They are rude, hard to get a hold of, not reliable AT ALL and you have to keep at it with them.

I bought custom bed, a leather couch, ottoman, velvet chair, and MIRRORED COMMODE (2k) at the West Island. Within a year, blotches started showing up all over the drawers and side. The top intact. I called and their rep told me it is a best seller and no problems at all. It is completely unsightly. My entire house has mirrored furniture and all stayed nice. Then last year I had one of my bathrooms redone and the I asked the owner of the custom made shower company in Vaudreuil take a look at the dresser. He immediately said that this was the glue permeating from beneath the mirror. It creates blotches wherever there was glue. I am so disappointed as my entire house is perfect except for this massive, heavy fully blotched unsightly piece of furniture..The woman gave me a name of a company downtown to redo the entire piece and told me it is going to be pricey. No kidding, all the drawers and the side mirrors are affected. Now I will have to buy a new dresser after spending so much money on a lemon from Mobilia. Lesson learned. Don’t wait when you see something defective start happening. They just look at the date you purchased it and I am too late for them to do anything. If I knew that this thing was going to get progressively worse from year one from doing nothing to it, I would have never bought it. The rest of the items I purchased (about for 10k) was great but this defective item that I spent a great deal on, was a real lemon.

i just bought my furniture three weeks ago. so far today I'm still waiting delivery schedule. I put 25% down payment to get all furnitures in place and paid full amount five days ago, today I's still waiting a call to tell me when they will delivery my furnitures. Just delivery.

Please ask them all question before you put you $.

I am so impressed with the outstanding service I received from Mobilia Furniture. I had a problem with some furniture I purchased. Harvinder was excellent in resolving my concern. She is customer focused, has a wonderful attitude and has excellent follow up skills. I am a happy and now a loyal customer. I can honestly say, the best service I received in years. I also received great service from Cat at the Markham store. Donna

I love MobiliA!
Ordered bedroom furniture with my favourite sales person Reshma( always happy to see me and always friendly and professional) furniture arrived ahead of schedule, the delivery guys set up was done thoroughly and just as I requested. took all the wrapping and boxes away and left me feeling very happy. Thank you MobiliA!

Bad Company ,Don't buy....Well the company operations are not well organized,very small operation in GTA .They dont have a clue about good customer service .Mobilia dosent have much staff to deal with customer issues and delivery /pickup is the worst.Please dont opt for this store to buy .Items are expensive for the kind of service they provide in toronto/mississauga.I have first hand experience on rude and dont care attitude from their staff.

We bought furniture from Mobilia for multiple bedrooms, dining room & family room. The best thing we got was personalized service from the sales agent at the Mississauga branch. Reshma helped us by going out of her way to support us after working hrs & on her days off during our visits from out of city. The products delivered as scheduled & met our expectations. The delivery people were exceptional in keeping the rooms clean & clearing all the boxes etc.

Visited the Montreal showroom in July. Fell in love with Winston dining table and Ritz chairs. Decided to order online...but before pulling the trigger, I checked out the reviews here. Almost decided to move on when I reread the reviews. Looked at other furniture store reviews and saw they were about the same. Decided to order anyway. No problem whatsoever. Delivery great. Product great. Price great.