- Approximate cost of services:
- $243.00
- Company Response
Thank you for your review. I will pass on your comments to the technician
Thank you for your review. I will pass on your comments to the technician
Wonderful Service solved previous company's mistakes
Thank you for the wonderful review. It's been a stressful week trying to get everyone taken care of for the holidays. It made our day.
We are never happy when a relationship with a customer goes bad. However we absolutely reserve the right to cease providing service to verbally abusive customers.
We understand that no one ever wants to spend money on servicing an appliance. So we always explain our fees. If parts are needed, we provide the cost before installation. It is the customer's choice to proceed. We always try to have the parts in hand before the service call to avoid a second trip and save the customer the expense. We have no control over the manufacturing weaknesses of the machine nor the current state and condition of the appliance. We are also unable to give a firm diagnoses over the phone.
Thank you very much for your review. I will pass on your comment to Howard.
RAPID SERVICE PARTS & DELIVERY
Unfortunately, somedays in the GTA it is very difficult to make the arrival times. Sometimes, the service calls before you take more time than first anticipated. I apologise that we did not inform you in a timely manner of the delay.
I looked at your issue. Though I doubt it took 30 seconds, your problem would be a fairly quick issue to diagnose by an experienced technician.
The manufacturer of your machine went into receivership in 2012. Getting technical support and parts have been a challenge ever since then.
Our office did spend a lot of time over several days on the phone trying to get you your parts with little success. After several escalations, we were told by the national parts manager that the main part that you required was no longer available. Several of the minor parts were but they were useless without the first.
It's a new reality for consumers that manufacturers are not keeping critical parts in stock for as long as they used to. Now the lack of this part puts you in the position of having to buy a new machine.
All the best. RSPD
Appliance repairs- Dryer. And Gas Oven
We have provided you with the correct part number. You are just reading the wrong part # off the box. In the first photo you sent us the part number is visible on the side right under the words “Filtration Cartridge”. The part number you have identified is for the packaging.
The price of the part has gone up considerably over the past year due to US exchange. Since we sell many of these every month, our stock is replenished often and reflect the value of the weakening CDN $. So you might find a competitor with a lower price just from the fact that they have older stock. I do not believe you will find the Fisher & Paykel part for $55 as you have stated in your Google, Facebook and Home Stars reviews as this is below our cost.
Our exchange policy for unopened boxes of non-electrical parts is 30 days with a 25% restocking charge. I understand that you were told differently the other day. That was our error as there was confusion with our “Special Order” parts policy where a consumer would be notified of at the time of order. (This would include specialized cosmetic parts or electronics).
If you want to return the part, our hours are Mon-Fri 8:30-4:30. Please email me ahead of time and I will have the paperwork ready.
Thank you for the wonderful review. I will pass on your note to Howard.
Thank you for your business.
Karen