Divine Hardwood Flooring

I went to Divine since my home builder told me they are the ones doing my hardwood floors in the new home. I called ahead of time to ask to see someone and was told to come down to the showroom. Upon arrival, there was NO ONE at the front reception area for AT LEAST 15 MIN, there were 2 ladies that seemed to be carrying lunch boxes to the back office and they both saw me go in the front of the store, I guess they just ignored me since no one came to greet me. I HAD TO WAIT TIL I was so frustrated, I called their number from my cell phone and told the girl that I WAS ACTUALLY IN THE STORE and need some assistance. What a joke. Anyways, she arranged another girl to ask me to setup an appointment so that she could better get more info from the builder. I told her that I had the blueprint and just need an estimate to do hardwood, and to show me the different types of hardwood. She insisted I had to make another appointment, so I did. I went in again after few weeks to my appointment and she pulled out this sheet of prices, told me the types of hardwood in 15 min. She didn't even ask to see my blueprint of the house. So here's what I don't understand, why DIDN'T SHE JUST do that the first time I was there? This could have saved me another trip to head down with baby and shift several other appointments just to make it to this one. I don't think it was a pleasent experience.