Durabuilt Windows & Doors

Windows & Doors Installation & Service
10920, 178 street NW Edmonton AB T5S 1R7
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66%

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Reviews for Durabuilt Windows & Doors

Average customer rating:
6.7 10 (191 reviews)

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Monique  in Stony plain
Monique in Stony plain
2 reviews STONY PLAIN, AB
8/10

Installed windows and doors

We had bought an older home and needed newer and more efficient windows. We went with Durabuilt for price and their customer service. They had installed our picture window and it was the wrong one. They were very good about changing it in a reasonable time. Appreciated the great customer service.

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Company Response

Thank you Monique for your review! Customer service is a top priority at Durabuilt and we appreciate the gratitude! Enjoy your Durabuilt windows!

Jeff  in Edmonton
Jeff in Edmonton
8 reviews EDMONTON, AB

First Review

8/10

Triple pain solar window renovation in house

Out house is now 22 years old and was in desperate need of window replacement. I replaced 9 aluminum sliding windows with PVC framed triple pain solar glazed windows from Durabuilt, and not only has my heating bills gone down in the winter, but the house is so much warmer and air tight than it ever has been. We used to get cold drafts in various areas of the house and now it is uniformally warm anywhere inside. I would stronly recommend this company.

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Company Response

Thank you Jeff, we greatly appreciate your review. Starting from our team of in-house engineers right to the quality control inspectors, we pride ourselves in crafting Durabuilt windows to fulfill our promise- the ultimate in quality. Enjoy your Durabuilt windows!

M McComb in Edmonton
M McComb in Edmonton
2 reviews EDMONTON, AB

First Review

9/10

Triple Pane Window Installation

We had 9 windows installed in our house and they made the process easy. Excellent quote for the windows, great sales staff customer service, excellent installation crew and excellent job site workmanship.

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Company Response

Thank you for your review! Our highly skilled installation team is dedicated to go above and beyond what is expected by our customers- precise installation, professional attitude, proper cleaning process, friendly and committed to completing the job with excellence. We appreciate the gratitude and thank you for choosing Durabuilt. Enjoy your windows!

sandy southron in Stony plain
sandy southron in Stony plain
5 reviews STONY PLAIN, AB
0/10

Windows for our detached garage with storage loft

We went to the southside edmonton durabuilt location. Were looking for in-stock windows for our detached garage. In all we needed 5 windows. They only had 3 windows in stock, 2 had to be specially ordered. We inquired as to whom we speak with regarding ordering them. the person who is in charge of the instock windows told us he can add the 2 windows to their order they place for instock windows. Big mistake. Our order got lost, there was no invoice number to track the windows. we had ordered the windows in october, we were told they would arrive in 2 weeks time. Come december they were still not in and no one could tell us anything about the windows. After many phone calls with numerous people in Durabuilt, even the manager we were finally told that we had to reorder those 2 windows. But seeing as how it was just before christmas we had to wait for durabuilt to make them in january as their plant shuts down for 2 weeks at christmas time. We finally ended up getting our windows at the end of January. We did not get any special discount for our troubles either. To make matters worse, Durabuilt had the nerve to call us in June of that year to let us know our windows were ready for pick up and we had to pay for them. Another round of phone calls & 2 weeks worth of hassle and having to send them our receits to prove that we had paid for one set and then the order was cancelled, and then had to be reordered. Once everything was sorted out there wasn't even an apology from the company. We are not happy with Durabuilt southside location, and will not use them when we build our next house.

1 of 1 people found this review helpful.
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Heather Scheller in Edmonton
Heather Scheller in Edmonton
5 reviews Edmonton, AB
5/10

Replacement of bow window, patio doors & large rakehead window and 3 other windows

We had Durabuilt replace 1/2 of the windows and doors in our home a few years ago. We decided on them based on their product and price (both somewhat middle of the road compared with other companies) and their reciept of the Consumer Choice award for many consecutive years. Overall, in the end we were happy with the quality of the windows and doors but not thrilled with the customer service - we had issues with them "forgetting" to actually make the windows and therefore not showing up on install day. We had a few additional items we wanted addressed and when we attempted contacting them we received little or no reponse. As I said though, in the end the product was good and after dealing with a few more contractors since then they aren't the worst out there.

1 of 1 people found this review helpful.
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Company Response

Thank you Heather for your review. We acknowledge a small period of time where there were issues with the ERP change over that caused problems with orders and are not a reflection of our present day customer service. We strive everyday for excellence with all of our departments and take all reviews very seriously. If there are any further concerns that you wish to discuss, please contact me directly at customersupport@durabuiltwindows.com or 780-455-0440. Amar Randhawa, General Manager

Resident in Edmonton
Resident in Edmonton
3 reviews Edmonton, AB
7/10

Replace several windows throughout our house

We had to replace several very large windows in our older home. The salesperson we dealt with at Durabuilt was Alex, whom I'd recommend dealing with. I know a few other people who have had bad experiences with Durabuilt recently, but our experience was good - Alex made sure we were happy with the windows, and with the install. Our first windows installation was last year in the fall, and we went back to Alex again this past spring to get our front door and another few windows replaced. I would recommend dealing with him.

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Company Response

Thank you for your review! Like Alex, all of our sales consultants are experts when helping you select your windows and doors. They’ll guide you through the entire process of choosing the right window series for your home, operations best suited for your needs and finding the perfect colour- as well as educate you on the benefits of triple pane glass, rebate incentives and energy star ratings. We are pleased to see that you are happy with your Durabuilt windows and door but are concerned about the "bad experiences" that you know of. If the people that you know are having concerns they want addressed, please have them contact me directly and I would like to resolve any issues- customersupport@durabuiltwindows.com or 780-455-0440. Thank you again! Amar Randhawa, General Manager of Durabuilt Windows & Doors

Peter So in Edmonton
Peter So in Edmonton
4 reviews EDMONTON, AB

First Review

10/10

Windows and Patio Dodrs

In 3 different times they installed our upstairs, downstairs and patio windows/doors without any issue and they were fast and efficient . Service was great for our house and they even fixed part of a window ledge on the upstairs main bedroom window due to water damage on a future repairs for the bottow windows. The repair guy just casually said they can replace the ledge when they come to do the bottom windows. So great service and support. Thanks

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Company Response

Hello Peter,

Thank you for taking the time to share your Durabuilt experience! I'm pleased to know that your expectations were met and exceeded. This is exactly what we strive for with every project. Enjoy your new windows and doors!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Durabuilt Windows & Doors

Windows are the essence of the home.

They welcome the comforting warmth and glow of the sunlight inside, open up to embrace the fresh springtime air, and allow you to experience the beauty of the world around you. Our windows make everyday life a little brighter, with high-performance values, enhanced energy savings, a wide array of colour options, superior design details, and unprecedented smooth movements.

At Durabuilt, our approach to windows is simple. We believe in innovation, operational excellence, and creating consumer connections. We understand that a home is more than just walls and windows; it’s a place where memories are made, children grow, and worlds are shaped. We are committed to creating and providing the best solutions for you. It’s never been so easy.

Visit our website to learn more https://www.durabuiltwindows.com

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
- PVC windows - Aluminum clad windows - Laminate color options - Commercial windows - Custom design and shape windows - Composite entry doors - Patio doors - Garden doors - Decorative doors - Custom designed doors - Tilt/turn Windows
SERVICES
- Replacement Services offered in Edmonton (780-463-4466, x2034) and Calgary: 403-723-0410 - Installation services year round
BRANDS
Alpha, Omega, Hybridex, Vivace, Super Spacer, X-Drive, Therma-Tru, Classic-Craft, Smooth-Star, Fiber-Classic, Thermo-Guard, Econo Star
STYLES
WINDOWS: Slider,Tri-Slider,Quad-Slider,Single Hung,Double Hung Casement,Awning,Picture,Bay,Bow,Custom Designs & Shapes, Unique Glass,Grilles & SDLs, Accents, Skylights DOORS: Fiberglass,Grilles Between Glass/Internal Grilles,Garden Doors,Sliding Patio Doors, Tilt/Turn Windows.
SPECIALITIES
- Manufactured at our 180,000 sq.ft. facility in Edmonton, we can customized any window or door -First with state of the art technology to bring Tilt/Turn windows in Edmonton
WEBSITE
http://www.durabuiltwindows.com
YEAR ESTABLISHED
1988
NUMBER OF EMPLOYEES
520
LICENSES
ISO 9001, ISO 14001, OHSAS 18001
MEMBERSHIPS
Only IMS Certified Window & Door Manufacturer -CSA Certified Manufacturer -Energy Star Partner
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Please visit www.durabuiltwindows.com for detailed warranty information.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.