Durabuilt Windows & Doors

VERY pleased with the service we received from Durabuilt. I would highly recommend this company and will definitely use them for future projects. They stand by their warranty and have replaced our faulty glass without issue. Our new glass looks amazing! I couldn't be happier. Thank you Amar, Trevor, Natasha and all of the staff that were involved with our file. I have recommended your company to several of our friends and family and I will continue to do so. We are so grateful for the service we received. Durabuilt is definately the "go to" place for windows and doors. - Pinnacle Ridge

We are building our house and decided to use Durabuilt. The sales person was very helpful, the product is acceptable to a point. Service is so disorganized and poor! Ordered windows in June and is now end of Oct and still waiting for some delaying the outside finishing. We had service come out to try to fix problems and not prepared so nothing was done three times. We have had service come out to pick up a window to repair only to find out the window was already picked up and in their shop. Weeks later we got the window back. SDL's on the garden doors are coming off in the cold weather! I wonder what the excuse will be this week! Would not recommend at this point.

This is our second time using Durabuilt and the product was exactly as ordered. My only small complaint was when I called for an update on the delivery date there was a lack of communication between the delivery warehouse and everyone else. The Calgary office had no delivery information and I then had to call Edmonton to try and figure out the details. Then the delivery driver did nto call me when he was on his way, as I had requested, he called when he was at the house and I was not home as a result.

We bought our home in 2006 from Coventry Homes in Edmonton and it came equipped with Durabuilt windows throughout. We have had them out 3 times so far and we are still having problems with their product. Twice they came out to fix our bay window because it had moisture between the window panes and the panes were touching.... the second fix seems to have worked. They also came out to fix a bedroom window (I can't remember the exact issue but I do know that they replaced the glass on one side and left the window absolutely filthy). Currently, we have moisture between the window panes yet again on another window in our kitchen and also noticed a window in our living room where the inside vinyl frame is warping on the bottom. I called them about the problem and they tell me they will warranty the parts but I have to pay the outrageous labor charge ($125/hr) to send a tech out. The first 3 times they came out was covered by the builder warranty on the home. After calling the builder they informed me there was nothing else they could do and I had to contact Durabuilt myself. My experience with these windows has been the worst and I would not recommend them to anyone!

Since posting this review.... Durabuilt Windows in Edmonton managed to find my file and contact me regarding this post. They apologized for the poor customer service which was initially given prior with my first call into the company and came out and did the repairs free of charge. I am not exactly sure how this website works regarding complaints & contractors but in this case I owe a big thanks to Homestars! Without this post, I would NOT have gotten the repairs done to the windows! As for Durabuilt.... I only hope their product has improved. I also hope that next time they look after their customers and fix their product as they should without having a complaint escalate onto a website such as this. Thanks Homepros!

We bought 15 windows & a patio door. I love the product BUT had zero customer service from the MANAGER!! They would never return phone calls, ordered half the windows in the wrong size.Never even apologized.Had to phone head office in Edmonton to get help twice (they were great:) Dealing with the Calgary office was the most painful & disrespectful retail experience I have EVER had in my life! BTW, I LOVE my windows - I would NEVER deal with the Calgary office again tho & CAN NOT recommend them.

Durabuilt did a great job, from the advice and estimate to the installation, we are very happy with the job. Timely, well priced and great service from good folk. Well done, Durabuilt.

Ordered and installed replacement windows from Durabuilt windows and doors using their wholesale program. The windows they had in stock at a discounted price met the needs of my project and greatly improved both the look of the house and the energy rating. saving utility costs in the long run. Appreciate their fast service and wholesale prices to meet my budget.

They were very helpful in the design phase. The work was well done; they cleaned up afterward and removed all debris. There was no problem replacement of a pane of glass that cracked after installation.

Great service - guys came in and were done in a couple hours. We are very happy with our new windows!! They look great, and work great! The company was very good and friendly to deal with.

worked with my contractor to get the best windows and doors for our new house, The sales person was very accomodating and helpful. It took us a lot of tries to get it just right but we are very happy. We are just waiting for our Front door to be delivered.