Durabuilt Windows & Doors

Windows & Doors Installation & Service
10920, 178 street NW Edmonton AB T5S 1R7
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66%

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Reviews for Durabuilt Windows & Doors

Average customer rating:
6.7 10 (191 reviews)

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Jeff Bayda in Edmonton
Jeff Bayda in Edmonton
1 review Edmonton, AB
10/10

Window and door complete renovation

I just spent the weekend admiring our new windows and doors in our home. After years of putting it off we finally decided to upgrade the windows, doors and siding. The Durabuilt sales associate was incredibly helpful and professional and the install crew was awesome as well. Thanks to them, my neighbors and jealous and looking to make changes and I have told them to go with Durabuilt, no questions asked.

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Company Response

Hello Jeff,

Thank you for taking the time to submit your review. I'm pleased to know that you, like so many other customers had a great Durabuilt experience!

Sincerely,

John M

B Kmet in Sherwood park
B Kmet in Sherwood park
1 review SHERWOOD PARK, AB
0/10

New home build with all windows/doors provided by Durabilt.

Their products are defective. We have been unable to obtain warranty services (our home is 5 months old) and our phone calls and emails are not returned. I am now pursuing legal action against this company. DO NOT BUY Durabilt products. You will get completely screwed. Their quality SUCKS.

5 of 5 people found this review helpful.
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Company Response

Mr. Kmet, after reading your review and investigating into your account it was indicated that there were various factors with both parties involved and we apologize for any inconveniences and your frustrations. From our records it was an issue with a patio door that you were fully refunded for as a compensation. Again, we apologize for the dissatisfaction that you have with Durabuilt and please contact us with any further questions or concerns.

Marilyn in Edmonton
Marilyn in Edmonton
1 review Edmonton, AB
9/10

window replacement

i got a quote which seemed to be the most reasonable of 4. the guy was very helpful. when the came to install the new windows, one did not fit properly but the installed it anyways so that the was at least something there . they got the new window a few weeks later aa=nd finished the job. they have been great windows with no other problems.

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Company Response

Hello Marilyn,

Thanks for taking the time to talk about your experience with Durabuilt Windows & Doors. I'm very pleased to know that you had a great experience. If you need anything else, please don't hesitate to contact us. All the best and enjoy your new Durabuilt windows!

Arlene Murray in Edmonton
Arlene Murray in Edmonton
1 review Edmonton, AB
10/10

Full Window Replacement

We chose this company after attending the Spring Home and Garden Show. They were quick, efficient, friendly and we are so satisfied.The team cleaned up after themselves and other than the new windows, you would have never known they were there.

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Company Response

Arlene, thank you for taking the time to share your experience with Durabuilt. I know that you will love your new windows for years to come. All the best!

Alex in Edmonton
Alex in Edmonton
1 review Edmonton, AB
8/10

Window Replacement

Good quality replacement and quick turnaround during winter months to replace upstairs windows. Easy to work with and understanding. Left a few things behind but were mostly good with cleaning up the work area. Inquire about window trim finishing (finishing caulking of trim corners). We had to install a few window screens ourselves.

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Company Response

Hello Alex! I'm glad to know that you are enjoying your new windows. If you need anything else, please don't hesitate to contact us. Be well!

Vivian Leung in Edmonton
Vivian Leung in Edmonton
1 review Edmonton, AB
5/10

Window Replacement

I got my windows in my house installed. We got two quotes for windows. They were better priced than the other quote we got. I have no major complaints. They gave me a quote in a decent time and when I gave them the go ahead the windows came in a timely manner.

1 of 1 people found this review helpful.
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Company Response

Hi Vivian! Thank you for your review, we believe in quality products at competitive pricing as well as on time delivery! Our departments are always striving for excellence and we would appreciate your feedback on how we could have received a higher rating from you. Please contact us at customersupport@durabuiltwindows.com with any suggestions with regards to your order with us. Thanks again and enjoy your Durabuilt windows!

west edmonton in Edmonton
west edmonton in Edmonton
1 review Edmonton, AB
1/10

All windows replaced in our home

Disinterested unreliable service department, inability to measure properly for windows, several returns with incorrect measurements repeatedly, incorrect hardware, ABSOLUTELY unprofessional and mute management in the presence of fabrication ineptitude! THE LACK OF PROFESSIONALISM FROM THE MANAGEMENT OF THIS COMPANY WITH NO COURTESY OF COMMUNICATION ABOUT THEIR OWN REPEATED IN HOUSE ERRORS DISPLAYS THEM AS A COMPANY TO AVOID!!!!!!!!!

3 of 3 people found this review helpful.
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Company Response

To whom it may concern,

On behalf of our company, I regret to hear about your experience. Please note that we take all customer feedback extremely seriously and I certainly hope you allow us the opportunity to rectify your concerns. That being said, would you please contact me directly so I may be better able to help you.

Ken & Mel in Edmonton
Ken & Mel in Edmonton
11 reviews Edmonton, AB
0/10

All Window replacement on a 1950's Bungalow

My wife and I decided we were going to replace all of the windows in our 1950's engineered bungalow. We requested several estimates and during the sale phase, Durabuilt was the best. Although their price was on the high side, we chose them because of their Consumer Choice history and their better warantee. This is where any positive comments stop. Right from the booking phase straight through to midway through the completion the
staff was uncaring, unprofessional, and always late (if they showed up at all), the job was botched (windows measured incorrectly but still put in or force in), and the job looked like my 1 year old did it. They damaged the windows and house before the windows were even in. They left substantial messes in and outside that my wife and I had to take care of nightly. They even left for lunch leaving my house unattended with doors wide open for an hour.

To top it all off. Before the job was done, because it had taken so long a several redo's, the company demanded full payment before they would even complete it.

Needless to say, after a long negotiation with a management/ownership staff that was out of touch with their work and did not seem to care for the quality of their final product, the job was never completed and I was forced to complete it myself.

Please do not make the same mistake as my wife and I. If faced with a choice, choose All Weather Windows.

And the poor service even continued after this review was posted. Soon after, the company posted a response stating that they wanted to make it right. After I forwarded my information the process ended and after several attempts to recontact them, no action was taken no response was received.

5 of 5 people found this review helpful.
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Company Response

To whom it may concern,

Would you please contact me immediately in order to discuss your experience with our company. Unfortunately you didn't provide any contact information or name. Please be assured that we take these comments very seriously and we would like the opportunity to resolve your issues. I look forward to hearing from you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Durabuilt Windows & Doors

Windows are the essence of the home.

They welcome the comforting warmth and glow of the sunlight inside, open up to embrace the fresh springtime air, and allow you to experience the beauty of the world around you. Our windows make everyday life a little brighter, with high-performance values, enhanced energy savings, a wide array of colour options, superior design details, and unprecedented smooth movements.

At Durabuilt, our approach to windows is simple. We believe in innovation, operational excellence, and creating consumer connections. We understand that a home is more than just walls and windows; it’s a place where memories are made, children grow, and worlds are shaped. We are committed to creating and providing the best solutions for you. It’s never been so easy.

Visit our website to learn more https://www.durabuiltwindows.com

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
- PVC windows - Aluminum clad windows - Laminate color options - Commercial windows - Custom design and shape windows - Composite entry doors - Patio doors - Garden doors - Decorative doors - Custom designed doors - Tilt/turn Windows
SERVICES
- Replacement Services offered in Edmonton (780-463-4466, x2034) and Calgary: 403-723-0410 - Installation services year round
BRANDS
Alpha, Omega, Hybridex, Vivace, Super Spacer, X-Drive, Therma-Tru, Classic-Craft, Smooth-Star, Fiber-Classic, Thermo-Guard, Econo Star
STYLES
WINDOWS: Slider,Tri-Slider,Quad-Slider,Single Hung,Double Hung Casement,Awning,Picture,Bay,Bow,Custom Designs & Shapes, Unique Glass,Grilles & SDLs, Accents, Skylights DOORS: Fiberglass,Grilles Between Glass/Internal Grilles,Garden Doors,Sliding Patio Doors, Tilt/Turn Windows.
SPECIALITIES
- Manufactured at our 180,000 sq.ft. facility in Edmonton, we can customized any window or door -First with state of the art technology to bring Tilt/Turn windows in Edmonton
WEBSITE
http://www.durabuiltwindows.com
YEAR ESTABLISHED
1988
NUMBER OF EMPLOYEES
520
LICENSES
ISO 9001, ISO 14001, OHSAS 18001
MEMBERSHIPS
Only IMS Certified Window & Door Manufacturer -CSA Certified Manufacturer -Energy Star Partner
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Please visit www.durabuiltwindows.com for detailed warranty information.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.