Durabuilt Windows & Doors

Windows & Doors Installation & Service
10920, 178 street NW Edmonton AB T5S 1R7
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68%

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Reviews for Durabuilt Windows & Doors

Average customer rating:
7 10 (166 reviews)

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Arlene Murray in Edmonton
Arlene Murray in Edmonton
1 review Edmonton, AB
10/10

Full Window Replacement

We chose this company after attending the Spring Home and Garden Show. They were quick, efficient, friendly and we are so satisfied.The team cleaned up after themselves and other than the new windows, you would have never known they were there.

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Company Response

Arlene, thank you for taking the time to share your experience with Durabuilt. I know that you will love your new windows for years to come. All the best!

Alex in Edmonton
Alex in Edmonton
1 review Edmonton, AB
8/10

Window Replacement

Good quality replacement and quick turnaround during winter months to replace upstairs windows. Easy to work with and understanding. Left a few things behind but were mostly good with cleaning up the work area. Inquire about window trim finishing (finishing caulking of trim corners). We had to install a few window screens ourselves.

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Company Response

Hello Alex! I'm glad to know that you are enjoying your new windows. If you need anything else, please don't hesitate to contact us. Be well!

Vivian Leung in Edmonton
Vivian Leung in Edmonton
1 review Edmonton, AB
5/10

Window Replacement

I got my windows in my house installed. We got two quotes for windows. They were better priced than the other quote we got. I have no major complaints. They gave me a quote in a decent time and when I gave them the go ahead the windows came in a timely manner.

1 of 1 people found this review helpful.
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Company Response

Hi Vivian! Thank you for your review, we believe in quality products at competitive pricing as well as on time delivery! Our departments are always striving for excellence and we would appreciate your feedback on how we could have received a higher rating from you. Please contact us at customersupport@durabuiltwindows.com with any suggestions with regards to your order with us. Thanks again and enjoy your Durabuilt windows!

west edmonton in Edmonton
west edmonton in Edmonton
1 review Edmonton, AB
1/10

All windows replaced in our home

Disinterested unreliable service department, inability to measure properly for windows, several returns with incorrect measurements repeatedly, incorrect hardware, ABSOLUTELY unprofessional and mute management in the presence of fabrication ineptitude! THE LACK OF PROFESSIONALISM FROM THE MANAGEMENT OF THIS COMPANY WITH NO COURTESY OF COMMUNICATION ABOUT THEIR OWN REPEATED IN HOUSE ERRORS DISPLAYS THEM AS A COMPANY TO AVOID!!!!!!!!!

3 of 3 people found this review helpful.
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Company Response

To whom it may concern,

On behalf of our company, I regret to hear about your experience. Please note that we take all customer feedback extremely seriously and I certainly hope you allow us the opportunity to rectify your concerns. That being said, would you please contact me directly so I may be better able to help you.

Ken & Mel in Edmonton
Ken & Mel in Edmonton
11 reviews Edmonton, AB

First Review

0/10

All Window replacement on a 1950's Bungalow

My wife and I decided we were going to replace all of the windows in our 1950's engineered bungalow. We requested several estimates and during the sale phase, Durabuilt was the best. Although their price was on the high side, we chose them because of their Consumer Choice history and their better warantee. This is where any positive comments stop. Right from the booking phase straight through to midway through the completion the
staff was uncaring, unprofessional, and always late (if they showed up at all), the job was botched (windows measured incorrectly but still put in or force in), and the job looked like my 1 year old did it. They damaged the windows and house before the windows were even in. They left substantial messes in and outside that my wife and I had to take care of nightly. They even left for lunch leaving my house unattended with doors wide open for an hour.

To top it all off. Before the job was done, because it had taken so long a several redo's, the company demanded full payment before they would even complete it.

Needless to say, after a long negotiation with a management/ownership staff that was out of touch with their work and did not seem to care for the quality of their final product, the job was never completed and I was forced to complete it myself.

Please do not make the same mistake as my wife and I. If faced with a choice, choose All Weather Windows.

And the poor service even continued after this review was posted. Soon after, the company posted a response stating that they wanted to make it right. After I forwarded my information the process ended and after several attempts to recontact them, no action was taken no response was received.

5 of 5 people found this review helpful.
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Company Response

To whom it may concern,

Would you please contact me immediately in order to discuss your experience with our company. Unfortunately you didn't provide any contact information or name. Please be assured that we take these comments very seriously and we would like the opportunity to resolve your issues. I look forward to hearing from you.

Wyatt's acreage at Stony Plain
Wyatt's acreage at Stony Plain
1 review Stony Plain, AB
10/10

Replaced Picture Window

I had to replace a window in winter. All of the staff at Durabuilt were extremely helpful right from how to measure it to installing the window myself. The window is very well built; fit perfect; the cost was half the cost of any of the other quotes and it was ready to pick up in ten days. I strongly recommend this this company.

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Company Response

Thank you very much for positive review. We take great pride in our services and products and as a company that has been serving the Edmonton Capital regional for over 20 years, we are appreciative of our customers. Should you require anything else, please don't hesitate to contact us.

sandy riverbend
sandy riverbend
1 review Edmonton, AB
10/10

garden doors

They had the best price we shopped it. They had great customer service and the guy who came to install the door knew his job inside out. I would purchase more producat from this company in a heartbeat

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Company Response

Dear Sandy,

Thank you for the positive reviews on Home Stars. I'm pleased to know that you along with many other customers had a great Durabuilt experience. Should you require any further assistance, please don't hesitate to contact Durabuilt. I'm sure you are enjoying your Durabuilt products.

Peggy Millet
Peggy Millet
1 review Stettler, AB

First Review

10/10

Windows replaced

I had an installer purchase these windows for my home. He did a great job and the windows are exactly what we expected. We immediately noticed a big difference in our heating bill. I would highly recommend these windows.

1 of 1 people found this review helpful.
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Company Response

Dear Peggy,

Thank you for taking the time to provide feedback on your experience with Durabuilt Windows & Doors. Should you require any further assistance, please do not hesitate to contact us. All the best and I'm sure you are enjoying your Durabuilt products!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Durabuilt Windows & Doors

Windows are the essence of the home.

They welcome the comforting warmth and glow of the sunlight inside, open up to embrace the fresh springtime air, and allow you to experience the beauty of the world around you. Our windows make everyday life a little brighter, with high-performance values, enhanced energy savings, a wide array of colour options, superior design details, and unprecedented smooth movements.

At Durabuilt, our approach to windows is simple. We believe in innovation, operational excellence, and creating consumer connections. We understand that a home is more than just walls and windows; it’s a place where memories are made, children grow, and worlds are shaped. We are committed to creating and providing the best solutions for you. It’s never been so easy.

Visit our website to learn more https://www.durabuiltwindows.com

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
- PVC windows - Aluminum clad windows - Laminate color options - Commercial windows - Custom design and shape windows - Composite entry doors - Patio doors - Garden doors - Decorative doors - Custom designed doors - Tilt/turn Windows
SERVICES
- Replacement Services offered in Edmonton (780-463-4466, x2034) and Calgary: 403-723-0410 - Installation services year round
BRANDS
Alpha, Omega, Hybridex, Vivace, Super Spacer, X-Drive, Therma-Tru, Classic-Craft, Smooth-Star, Fiber-Classic, Thermo-Guard, Econo Star
STYLES
WINDOWS: Slider,Tri-Slider,Quad-Slider,Single Hung,Double Hung Casement,Awning,Picture,Bay,Bow,Custom Designs & Shapes, Unique Glass,Grilles & SDLs, Accents, Skylights DOORS: Fiberglass,Grilles Between Glass/Internal Grilles,Garden Doors,Sliding Patio Doors, Tilt/Turn Windows.
SPECIALITIES
- Manufactured at our 180,000 sq.ft. facility in Edmonton, we can customized any window or door -First with state of the art technology to bring Tilt/Turn windows in Edmonton
WEBSITE
http://www.durabuiltwindows.com
YEAR ESTABLISHED
1988
NUMBER OF EMPLOYEES
400
LICENSES
ISO 9001, ISO 14001, OHSAS 18001
MEMBERSHIPS
Only IMS Certified Window & Door Manufacturer -CSA Certified Manufacturer -Energy Star Partner
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Please visit www.durabuiltwindows.com for detailed warranty information.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.