Cyclone Range Hoods Inc

Our Cyclone range hood was installed as a part of a new build with a move in date of May 2021. Around November 2021, the range hood stopped working. We were able to confirm with our electrician the outlet was getting power and power was present going into the high voltage side of the range hood control board. So it was not a outlet/breaker issue. I did some further troubleshooting of the control board and determined it was likely an AC to DC supply issue on the board.

Amidst the Covid19 pandemic, it would understandably take a long time to schedule service to have a technician perform the repair. I reached out to Cyclone directly and discussed having a replacement board sent to me. Stephanie was the service rep I was corresponding with and not only did she send out a replacement board, she sent me detailed instructions on how to replace the board plus contact information to their technical team in case I ran into issues.

Needless to say, the replacement part did the trick! The rangehood is working now. It is rare to find a company that sends parts under warranty to their customers. I am very pleased to have experienced this level of support from Cyclone.

Very speedy reply and detailed troubleshooting steps from Cyclone's customer service agent Stephanie! Could not thank her more.

I have a model SC322 with one LED light out. I was able to order the replacement parts with Cyclone's help. Much appreciated.

The tech was early and was able to fix the issue rather than replace the entire unit that would have been very costly.

We now want to work with them on a 28 unit development.

Great work!!!

I just want to pass along a thank you for your prompt reply and assistance with the issues on the vent hood. In addition your technician Kirk was very professional and thorough with the repair on the vent hood. An all around great team effort from everyone involved and I'll certainly be recommending your products to anyone that asks me. Thank you and have a great day.

Customer service was friendly and very helpful in problem solving around the range hood suddenly not working. The problem solving required repeated phone calls and inquiries to the service desk and at all times these inquiries were handled in a patient and professional manner.

I needed help to replace a light in my cyclone range hood. The salesperson was so helpful and going above and beyond expectations. Not only did she recommend a light kit from their company but an LED alternative from an outside source. She also included instructions on how to install the new light. All my communication with this company was prompt and professional.

I reached out to Cyclone as a last ditch effort to try and resolve an issue I was having with an Appliance distributor. I can honestly say that the team went far beyond expectations and I'm so grateful for their service. I wouldn't have been able to get my occupancy permit on-time without their help!

I would like to express my overwhelming satisfaction in dealing with this company‘s service department. I called them with regards to an issue I was having with one of their products . Not only was Stephanie efficient, helpful & empathetic, towards my Issue she was extremely knowledgable about the product And was able to assist me and come to a quick resolution. This company stands behind their product and I would definitely recommend them and thanks to Stephanie their service department is one of the best!!!

Cyclone was very quick to fix a problem in a newly installed hood.

I am very happy with their service and will continue to stay with cyclone range hoods

Thank you

Stephanie helped me when the storefront where I made the purchase wouldn't. Her understanding and professionalism is quite commendable. Service was quick and affordable. Would definately refer family and friends in future.