Canadian Appliance Source

After dealing with the now defunct Future Shop, I went into Canadian Appliance and was helped by Alex. This guy is the consummate professional. He has given me a great deal of his time, he knows his products inside and out and has always managed to find prices that beat everyone elses. What more could I ask for?

Alex Polak was fantastic to deal with and very knowledgeable. He got me an amazing price on a Kitchen aid stove. Thanks so much. I will tell many friends and clients

Gary met us at the front door and took care of us, as if we had known each other for some time. We are looking for many appliances and started off looking for a dishwasher. We decided to buy a washer and dryer this day because of Gary's ability to let us know that we had many choices, other than price to go with for selecting a dishwasher and microwave. Gary will be the one we will ask for when we come back, he is kind, knowledgeable, extremely honest and upfront. He has a nice smile, great sense of humor and lots of experience. We are very pleased with our interaction with CAS, and will be back for the best pricing and excellent service. Thanks.

I went online to start my new kitchen project and found the Canadian appliance website. Their prices were very good so I decided to call and get some information. I ended up dealing with a gentlemen by the name of Peter and he was very informative in narrowing down my decisions on the appliances that I need. I recommend this store to anyone looking for great prices and knowledgeable staff.

I purchased a fridge, dishwasher and stove from this store and the items were delivered on time on a Friday. We were happy with the dishwasher and stove, but the fridge did not fit in the space. I initially thought it was because a piece on our upper cabinet was too low so I waited for my husband to come home to remove the piece. Once he did, we discovered it still wouldn't fit because the sides of the fridge bowed out (we held a level against the sides and both sides were not straight). The top and bottom of the fridge fit in the space no problem, but the middle of the sides were each about 1/8" wider which made it just wide enough that it wouldn't fit. By the time we realized this, the store was closed and since they are closed on Saturdays, we plugged in the fridge and put our items on the two shelves inside (left everything else as packaged). When I called Sunday to ask for an exchange since the product ordered was defective (measurements were not as described on the spec sheet - sides ballooned out), I was told that since we had plugged in the fridge and put our items on the shelves, it was considered used and the company would not take it back. The lady I spoke to would not acknowledge that the fridge was defective. I then called my sales rep there (Ajay) and left a voicemail to see if he could do anything since I believed this to be an issue between the store and the manufacturer - store should be seeking a refund from the manufacturer on a defective product. I also sent an email and stressed the urgency since the fridge was sitting in the middle of my kitchen and we still hadn't unpackaged the fridge so there wasn't much space for our food (thinking the company must eventually take the defective fridge back and i considered it still to be "new" since all packaging was in tact). I only heard from my sales rep after I called to say that we had resolved the problem (paid a carpenter to cut out the side of the cabinet). He called back to tell me he hadn't gotten back to me on my voicemail or email because he didn't have any good news for me. Terrible customer service - if the ultimate conclusion was they were not going to fight the manufacturer on the defective fridge, he should have at least gotten back to me to tell me this. Unfortunate situations happen all the time, it's how businesses handle the issues that sets them apart! I would definitely not shop here ever again.

Purchased two full sets of appliances ie kitchen and laundry. My salesman Gladwyn Mackinnon friendly knowledgeable and worked hard to get me the best price . Extremely happy with the service .

Being from Montreal, I happened upon CAS website by fluke. I was impressed with the wide selection of available product, so I placed a call to the Ottawa branch. I had been shopping for 3 different kitchen appliances and I had many questions on makes and models. Gary was so patient and straightforward from the get go. He was even willing to ship to Quebec! Within 10 min, I had a clear portrait of the products that were of interest to me and 10 min after that, I had quotes for each package I had inquired about. The prices were more affordable than the ones I had found close to home. The customer service was impeccable. Gary even called me back on his cell phone when the landline cut off mid sentence! Never have I experienced such service and followup. Product diversity - good pricing- friendly personnel - SOLD!!

I recommended Canadian Appliance Source to a very close friend since I had a decent experience there last year.
Needless to say I will never ask anyone to visit this place again after the rude behaviour on display yesterday evening.

The website, as well as the timings on the store front, clearly marked 8:30pm Thursday closing.
Our friends at the showroom decide that they want to close up early & try to push out the family of 3 (including an ailing elderly gentleman) by 8pm.

A showroom is meant for exactly that purpose...so that you can see appliances up front. And the documented store timings would have been more than sufficient for this family to make a decision.

Well done...."salesmen"

I found Ajay Chibber to be a very knowledgeable and helpful sales person, he educated me on the fridge and stove I was looking at and the service and delivery guys did a fantastic job helping me out, also helping move my old fridge to the garage.