Canadian Appliance Source

Very competitive prices, but the delivery process is seriously flawed:

CAS doesn't install dishwashers, so customers need to hire a third-party installer to pick it up and install it. However, bizarrely, customers aren't allowed to pay the balance online AND have someone else pick it up at the warehouse—you have to physically be in store to pay, OR give the pickup person (in this case, the installer) your credit card to bring to the pickup. The former is not possible for most people who work during the day and the latter is silly. And no whisper of this "policy" is explained before purchase.

The result: customers are forced to pay CAS for delivery ($55) in order to be able to pay online, then hire a third-party installer to meet you at home for installation. But! The price the CAS salesperson quotes you for installation ($100) is not the same as the installer's quote ($150)—at least in my case. Which annoys the installer ("why are they telling people how much I charge for my own services?") and the customer, who's baffled by it all.

After 11 calls featuring varied degrees of frustration, between the salesperson (Adib), the installer and customer service, (extension 909) Ingrid sorted it out.

Very good prices, but the CAS experience so far has been a headache.

We decided to get the LG WM8000HVA TurboWash Series Front Load Steam Washer 6.0 Cu,Ft and LG DLEX8000V Front Load Electric Steam Dryer, 9.0 Cu.Ft. We bought these on sale in December and these particular models were discontinued. I was inform by another competitor that the Canadian Appliance Source's discontinued pricing on these was below cost and recommended to buy them, so we did.

We requested for morning and early afternoon delivery for January 7. I got a call that delivery was only available that afternoon that day so we reschedule for January 13. I called on January 13 to confirm delivery and due to a misunderstanding was rescheduled again for January 15,2016.

They delivered the wrong washer and dryer set. I asked the driver if there was another washer and dryer in the back of the truck. A look of horror came over his face and he said 'No.' I thought he was joking at first. The LG's I ordered in store had a steel front, grey sides and square glass doors and even though they were heavily discounted they were still about $1000 more than the smaller white ones that arrived. He informed me that he had just installed them in the previous house an hour away. Looking panicked, he called the store up and confirmed that the previous customer was supposed to receive the smaller white set but that owner didn't say anything. My old washer and dryer were returned back into my home. An hour and a half later, they returned with the last set of LG's store wide. Out my old set went out again and in came the new dryer until I noticed dents and scratches on both fronts. I was offered a $150 reduction to make up for the scratches and dents or the 2016 version at cost but it was still around $650 more. I was undecided about the offer, so I sent them back for the time being and my old washer and dryer returned back into the house again.

Because of liability, the driver/installer was not allowed to reinstall our old washer and dryer but did hook up the venting. I attempted to reinstall my old washer and dryer but because of limited space I ended up ripping the venting. Our old, semi-functioning washer and dryers were moved and bounced up and down the stairs so much that they are now unlevelled and the metal cover casing on the washer now shifts off it's base if I attempt to push it into place. I don't dare use them as I can tell it's now damaged. It was laughable at first but now I'm just upset and still not knowing what to do. At this point I've missed out on last years model clearance pricing and my family's dirty laundry is piling up.

The staff seems nice and were very apologetic.

For medical reasons (LG's are certified by the Asthma and Allergy Foundation of America), size and pricing were the reasons we choose this set.

I have no idea if the other customer still has my set and my husband was not keen on taking the damaged one received.

Unfortunately, this is my first bad review. I really hated to do it.

** Update January 29 They got the other washer and dryer back. Store Manager was apologetic offered me a $250 discount on the set as these too were scratched up.

Delivery was scheduled for any time TODAY except for the time between 2pm and 4pm (real unavailability was between 2:40pm and 4pm in case they ran late and to accommodate set up). Drivers run late as expected and calls me at 2:15pm and tell me they are going to arrive at 2:45pm. I inform them that I will not here and previously had instructed as such. Delivery manager calls me and tell me he was not informed of these arrangements. I told them they informed as I was in store when the Store Manager called in to confirm delivery availability and times. Delivery Manager tells me he doesn't want his men waiting around for 2 hours and then tells me they are right outside my door to deliver. I look out the window. They are not there. Next delivery availability apparently is now Monday, Feb.1, 2016. I highly doubt I will get them on Monday. With all the problems I've been having with delivery, the Delivery Manager was unsympathetic and would not accommodate.

Update # 2. Availability is now Thursday, Feb. 4 2016.

I attempted to look for these washers and dryers elsewhere but have been informed that they too are sold out.

Keep you posted...

Update # 3. Got the Delivery date moved up to Wednesday, Feb 3, 2016. Sometime between Jan. 29th and Feb. 3, the washer was sent to someone else. Yes, it happened again. Luckily, the Manager was able to locate another for me and it arrived at 1pm.

5 minutes after the installers left, I got a call from the Appliance Delivery. They informed me that they were on their way to deliver my washer and dryers...WHAT!!!??

Just happy to finally get our washer and dryers.

Walked in with a good idea of the dishwasher I wanted but looked for additional insights to confirm my choice. Ajay was polite, direct and knowledgable. His information solidified my choice of a Bosch 500 series. He then checked pricing and came back with a price better than my expectation - and lower than the dozen other retailers I contacted.
Efficient, knowledgable, friendly and cheaper than expected. Doesn't get much better than that!

The price is good and the service (sales person Ravi) is even better. I will definitely do more shopping with CAS - Canadian Appliance Source. Thank you ! ! !

We ordered 7 items from George back in may and he was very friendly and knowledgeable about the products and made our shopping experience simple and easy.

Our builder messed up on our hood vent specs and we were left with no other option but to exchange our hood vent. Threw out the whole exchange process George has been very quick on responding to emails and made the process less stressful.

I would highly recommend George as a sales person.

After looking at all the big box stores for a 24 inch range for my mom who was renovating her space and getting frustrated because I could not find one. I decided to google appliance depot and the first thing that came up was Canadian Appliance Source . Mi visited the store that same day. A great associate name Dave Thomas immediately came and helped me. They had a wide selection and the price was excellent, in less than 30 my purchase was complete with no stress or pressure. I will definitely go back to Canadian Appliance Source to make any additional purchase I need and I will recommend them to all my family and friends. Thanks again Dave. I Will be back for my range hood.
through Internet search for a 24 inch range.

Great experience bought Appliance from Preet very knowledgeable. Got a great deal and picked it up from warehouse same day. Very happy and recommend to my friend and family. Very nice store.

Dave Thomas provided an excellent explanation of the features and comparisons between brands. We felt very comfortable with his approach to selling. We'll deal with Dave again. thanks for the great service

Morgan Sutherland came highly recommended by a family member, and he certainly exceeded our service needs. He answered emails and questions quickly and was wonderful to meet in person and to go through appliances , functions and features that met our needs.
Appliances arrived within 3 weeks and secondary service provider Fred Guy delivery were courteous, brought everything in unwrapped it. Dishwasher ,refrigerator,range,microwave all work wonderfully. And have already recommended Morgan and Canadian Appliance Source on Merivale Road,Ottawa to other friends.

Friendly back shop staff but very disappointed in after sales service. Received a dead washing machine unit - no power when I got home and plugged it in. Dryer worked fine. They would not take it back and pushed me over to Maytag who sent a repair man out 5 days later. The circuit board was not working so he ordered a new one. Another 5 days wait before he returns. I need a washing machine!! The laundry mat sucks...Canadian Appliance should send out a new replacement unit ASAP. What poor service.