Canadian Appliance Source

Salesperson was excellent, thoroughly enjoyed my experience, she was deeply knowledgeable and was offering good advice. I was impressed by her professionalism, communication was good and overall experience was very gratifying

We ordered 4 kitchen appliances from CAS for our renovated kitchen. Given we had ordered all these items together we got a decent discount from Joseph. We would have been pretty happy if things had gone well after this, but they did not and CAS either took advantage of the situation or ignored problems.

It turned out that the hood would not work out when our kitchen contractor actually came to install it, because of issues with the house structure and details of the mount. CAS charged their full 25% restocking fee for an item still in an unopened box (approx $300) AND refused to give us the large-order discount we had on the initial order.

After our other items were delivered we found freezer door handle on the fridge (Frigidaire Professional FPBG2277RF6) would not sit flat because the door was slightly warped. There was no sign that this was shipping damage, but CAS and Fridaire both told us we needed to talk the other one. CAS made no attempt to assist us, did not pretend to be sympathetic and absolutely refused to contact the manufacturer.

In addition to the above, we were left with the distinct impression that their departments seem very isolated from each other. Shipping seemed competent, but customer service was lazy and showed little concern or care for the customer. The sales guy, Joseph gave us a good initial price and was moderately helpful in finding a new hood that would fit our kitchen, but he also told us things that were maybe not false, but were misleading.

Note to CAS: since the above happened we have looked other examples of the fridge on the floor in other stores. Another had a similar issues with handles not fitting on doors that curved instead of being flat. Given Fridgedaire probably knows they have a quality problem, even a small amount of help from you might have resolved the problem and you might be getting a score of 8 out of 10 instead of 2.

Ray/Al,

Both of you Men displayed calmness while educating my wife and I on all pros/cons on appliance brands you recommended . Thank you for sharing your knowledge- made the buying process so easy and stress less.

Happy Holidays and Happy New Year..

Called Tom Tahmasebi with respect to a Washer & Dryer. Gave him the model numbers I was looking for. Next morning I received a call with pricing- best deal. Purchase without going to the store. Appliances delivered the next day. Excellent!!

Alex Polak was very helpful in finding for us the right Fridge, as we had very specific measurements. He give us the best deal for the Samsung French door fridge, 200$ cheaper then best Brick Sale! Thank you Alex!

Recently purchased Samsung home appliances from Appliances and first time in this category can assign Five Stars to both service and sales person. Ray (Etobicoke division) was not only professional, very knowledgeable and fast to arrange the whole sales process but also BEST from the price point! Their delivery charge is the LOWEST!
Thank you Ray! Thank you Canadian Appliances!
Pleasure to deal with you. Will gladly recommend you both to my friends and family!

Sales staff great. Customer service is garbage. Web site is misleading for cs issues. Upload function doesn't work properly for submitting an issue. Received two damaged freezers. Second one took a week. Could not speak with Jay, cs manager. He was not available by phone, and would not return calls. Not able to resolve issues to my satisfaction. Had to take more time away from work to go in person, and ask repeatedly to speak with Jay, the customer service manager. Guy at desk refused to get Jay until I provided him with all the details. Jay wouldn't guarantee any delivery time. I had no choice but to ask for a refund. This was the second and third damaged appliance received from them for the same house. Not worth the deal you think it may be, when garbage comes to your door after 8pm for a 2:10-6:10pm delivery window. Not recommend.

We went to CAS based on a strong recommendation and were completely satisfied with the purchase experience. My husband did a lot of research and went in wanting to look at specific options.

Dan was excellent. He was very professional and not pushy, but most importantly he was so knowledgeable. Once we explained what we were looking at he would give us pros/cons, make comparisons and provide some considerations, and would provide other options around that price point if asked.

The prices you can’t go wrong as they scan other stores and price match to the lowest price in the area. I don’t think I will ever by appliances elsewhere again.

Sales rep was completely untrained. He was unable to complete the order after 3 attempts. Gave us the wrong order number as a reference. Order had errors with delivery address and our telephone number. Original promised shipped date wasn't honoured.

We purchased stove, range hood, dishwasher, through CAS. Discovered within 20 minutes that the stove would not work for our space. Called CAS to do an exchange (and were ok with paying the restocking) took 5+ days to get an answer back from the returns department. Outside of 1 customer service rep and our original sales person every other contact was rude. We had intended to purchase the replacement stove and more from CAS - no way that is happening now.